Shouldn't Every Decision Be About the Member?

Join Dan Daggett and Melanie Munsey as they sit down with Tansley Stearns, CEO of Community Financial Credit Union and recent inductee into the Herstory Exhibit at America's Credit Union Museum. This powerful conversation explores how credit unions can stay relevant by making listening a superpower, creating innovation through member stories, and remembering the humble roots of the cooperative movement. Featured Guest Tansley Stearns - CEO of Community Financial Credit Union, former Filene Research Institute leader, Herstory Exhibit inductee, champion of financial wellness and collaborative innovation Key Topics Covered Listening as a Superpower The Relevance Crisis Innovation Through Collaboration Revenue Diversification and CUSOs The Humility Factor The Chapter Meeting Era vs. Today Mental Health and Financial Well-being Connection The Regulatory Balance Getting Back to Stories Over Scores Success Stories and Initiatives Collaborative Legacy Want to keep more, earn more, and serve better? Discover how Credit Unions First helps credit unions build stronger, more profitable communities at creditunionsfirst.org.