Show 279 - Inside NRF Pt. 2/3: Scaling AI and Resilience in Modern Retail

Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, we bring together senior retail and technology leaders to explore what it really takes to operationalise AI in retail. Featuring insights from: 1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl 2/ Glenn Allison, VP, Enterprise AI Platforms and AI Solution Engineering, Tractor Supply Company 3/ Rachel Dalton, Head of Retailer Insights, Americas, Kantar 4/ Matthew Jacoby, Executive Director, Enterprise Strategic Analytics and Data Science, RaceTrac 5/ Amy Carr, CMO, Thirdlove 6/ Jason Johnson, Chief Information Officer, Sweetwater Sound The discussion covers scaling AI across operations, empowering frontline teams, redefining loyalty, and preparing for agentic commerce. This episode provides a practical look at how retail leaders are turning AI hype into measurable business value — today and into 2026.