the c-suite podcast

Recorded live at Money20/20 Asia in Bangkok, this first of two special episodes, produced in partnership with audax, where we dive into the real-world impact of digital banking transformation across Southeast Asia. Host Debbie West was joined by: 1/ Mike Breen, Chief Commercial officer, audax 2/ Danielle Szetho, Head of Digital Assets Portfolio & Governance, Standard Chartered Bank 3/ Sajal Bhatnagar, Chief Digital Officer, Allo Bank 4/ Moritz Gastl, General Manager, Tala Financing Mike Breen, Chief Commercial Officer at audax, explores why the industry has finally moved beyond the endless transformation narrative and into a phase where banks are being judged on outcomes, not intentions. He unpacks the shifting dynamics of customer loyalty, why five‑year transformation plans are already obsolete, and how banks can stay relevant to a generation that no longer comes to the bank, the bank must go to them. We also hear from Danielle Szetho, Head of Digital Assets, Portfolio & Governance at Standard Chartered, who explains why Asia has reached an inflection point in digital assets adoption. She breaks down the rapid rise of local‑currency stablecoins, the real use cases emerging across supply chains and cross‑border commerce, and how AI‑driven agentic technologies are reshaping treasury operations inside major institutions. Sajal Bhatnagar, Chief Digital Officer at Allo Bank, shares why Indonesia’s young, connected but underbanked population creates one of the world’s most compelling environments for digital banking. He discusses what truly determines whether a digital bank can scale sustainably, why embedded finance is central to Allo Bank’s strategy, and how partnerships unlock cost‑efficient access to millions of customers. Finally, Moritz Gastl, General Manager at Tala Financing shares how Tala is expanding access to credit for underserved customers, the realities of risk, pricing and repayment in emerging markets, and what sustainable digital lending looks like when you design around everyday financial lives rather than idealised models. A fast‑paced, insight‑rich episode capturing the energy, innovation and competitive urgency defining financial services across Asia today.

In this third and final episode from Nacha’s Smarter Faster Payments in San Diego, produced in partnership with LSEG Risk Intelligence, we bring together leaders from banking, fintech, compliance, and digital assets to unpack the most urgent challenges and biggest opportunities shaping the future of payments. Host Graham Barrett speaks with six more guests: 1/ Brian Holbrook, Director of Product Strategy and Integrated Services, LSEG Risk Intelligence 2/ Nanci McKenzie, Director, Treasury Management Payments Expert, Capital One 3/ Kevin Donoughe, Senior Vice President, Assistant General Counsel, Regions Bank 4/ Alex Treece, Co-Founder & CEO, Stablecore 5/ Brian Weide, Director of Treasury Management, DeNovo Treasury, LLC 6/ Marsha Jones, President, Third Party Payment Processors Association Together they explore how fraud is evolving, how regulation is catching up, and how financial institutions can build trust in a world of instant, irreversible money movement. Brian Holbrook, Director of Product Strategy & Integrated Services, LSEG Risk Intelligence on why Nacha’s new fraud‑monitoring rules demand a shift from box‑ticking to true lifecycle risk management, and why impersonation fraud starts long before a payment is sent. Nanci McKenzie, Director & Treasury Management Payments Expert, Capital One on what it really takes to scale agentic AI in faster payments, the overlooked threat of pig‑butchering scams, and why policy and compliance must evolve before the technology does. Kevin Donoughe, SVP & Assistant General Counsel, Regions Bank on the legal and regulatory landscape for stablecoins, the impact of the GENIUS Act, and why banks must rethink governance, controls, and customer education in a 24/7 real‑time environment. Alex Treece, Co‑Founder & CEO, Stablecore on why stablecoins are at a crossroads, how banks are entering the space for the first time, and why trillions of dollars in future volume will depend on integrating digital assets into the traditional banking stack. Brian Weide, Director of Treasury Management, DeNovo Treasury on whether banks should charge for access to open‑banking data, the economics facing community banks, and why AI‑driven fraud detection is becoming essential for smaller institutions. Marsha Jones, President, Third Party Payment Processors Association (TPPPA) on the role of third‑party processors in securing the ACH ecosystem, the compliance pressures facing the industry, and how processors can strengthen trust across the payments value chain. From fraud escalation to regulatory clarity, from agentic AI to stablecoin adoption, this episode captures the most important conversations happening in U.S. payments today and what they mean for banks, corporates, processors, and consumers navigating an increasingly complex landscape.

In the second of three special episodes recorded at Nacha’s Smarter Faster Payments in San Diego, produced in partnership with LSEG Risk Intelligence, we explore the industry’s most urgent challenges: rising fraud, the evolution of digital identity, real‑time payments, and the future of embedded banking. Host Graham Barrett speaks with six more leaders shaping the next chapter of secure, intelligent, customer‑centric payments. His guests were: 1/ Robert Unger, Managing Director, ACH Network Development, Nacha 2/ Aravind Narayan, Global Head of Proposition, Digital Identity and Fraud, LSEG Risk Intelligence 3/ Andrew Stache, SVP, Global Treasury Management, Wells Fargo 4/ Lisa Shields, Founder & CEO, FISPAN 5/ Jaime Zetterstrom, VP of Product and Innovation, Somos Inc. 6/ Steve Kramer, VP of Product, Paynearme Robert Unger, Managing Director of ACH Network Development at Nacha, sets the scene for this year’s event, the largest in its history, and explains why fraud, AI and ecosystem‑wide collaboration dominate the conversation. Robert outlines Nacha’s new mandatory rules designed to combat ACH fraud, the need for unified data‑sharing frameworks, and why the industry must move from siloed protection to collective intelligence. Aravind Narayan, Global Head of Proposition for Digital Identity & Fraud at LSEG Risk Intelligence, discusses the explosion of attack vectors, the industrialisation of fraud, and the psychological toll on victims. Aravind explains why identity verification must shift from “verify once” to continuous, multimodal trust, and how deepfakes and AI‑driven scams demand richer risk signals, stronger collaboration and embedded identity layers for future agentic systems. Andrew Stache, SSVP, Global Treasury Management at Wells Fargo, explores why payment choice has become a strategic priority for CFOs, treasurers and product leaders alike. He discusses the rise of instant payments, the growing threat of social‑engineering‑driven push‑payment fraud, and how Wells Fargo is shifting fraud controls “left” using real‑time intelligence, behavioural analytics and bank‑to‑bank collaboration to protect customers. Lisa Shields, Founder & CEO of FISPAN, explains how embedded intelligence is transforming the bank–corporate relationship. She shares how embedding treasury services directly into ERP workflows unlocks richer data, smarter decisioning and more seamless experiences, and why AI has the potential to reshape bank–fintech collaboration once it moves beyond hype to real use cases. Jaime Zetterstrom, VP of Product and Innovation at Somos Inc. brings a practitioner’s view on modernising payment operations, improving customer experience, and navigating the shift toward real‑time rails and intelligent automation. Finally Steve Kramer, VP of Product at Paynearme, closes the episode with insights on fraud prevention, operational resilience and the evolving expectations of both consumers and corporates in a faster‑payments world. A wide‑ranging, insight‑rich episode capturing the realities of modern payments, where identity, intelligence, collaboration and customer‑centric design must all work together to keep pace with innovation.

In the first of three special episodes recorded at Nacha’s Smarter Faster Payments in San Diego, produced in partnership with LSEG Risk Intelligence, we explore the human, operational and technological forces reshaping payments in 2026. Host Graham Barrett speaks with six leaders across fraud prevention, real‑time payments, digital assets, B2B innovation and treasury to understand how the industry is adapting to rising threats, shifting customer expectations and the acceleration of new rails. His guests were: 1/ Dal Sahota, Global Director, Trusted Payments, LSEG Risk Intelligence 2/ Kevin Olsen, Senior Vice President, Payments Solutions, Pidgin 3/ Jessica Cheney, VP of Banking Solutions and Growth, Bottomline 4/ Lee-Ann Perkins, Assistant Treasurer, Senior Director, Ankura Consulting Group 5/ Nick Stanescu, Executive Vice President and Chief FedNow Executive, Federal Reserve Financial Services 6/ Alan Ng, Managing Director, Payments Accenture Dal Sahota, Global Director of Trusted Payments at LSEG Risk Intelligence, opens the episode with insights from LSEG’s new global fraud survey, revealing that 97% of victims change their behaviour after being defrauded, and over half report lasting emotional impact. Dal discusses why fraud must be tackled as a network problem, not in organisational silos, and how LSEG’s Global Account Verification is evolving to meet cross‑border risk and customer demand. Kevin Olsen, Senior Vice President of Payments Solutions at Pidgin breaks down what agentic AI really means in payments, how autonomous agents could initiate purchases or negotiate on a consumer’s behalf, and why education and “crawl‑walk‑run” adoption are essential to avoid eroding trust. Kevin also highlights the growing intersection between AI agents, smart contracts and stablecoin risk. Jessica Cheney, VP of Banking Solutions and Growth, Bottomline, explains how digital natives are rewriting B2B payment expectations, prioritising visibility, confirmation and experience over raw speed. She discusses the GENIUS Act’s impact on digital assets, the slow but steady legitimisation of blockchain‑based rails, and why layered fraud defences must move earlier in the payment lifecycle. Lee‑Ann Perkins, Assistant Treasurer and Senior Director at Ankura Consulting Group, brings a corporate treasury perspective, exploring how FIs and corporates are more aligned than ever on real‑time visibility, operational resilience and fraud prevention. She highlights the cultural and process shifts required to modernise treasury in a faster‑payments world. Nick Stanescu, Executive Vice President and Chief FedNow Executive at Federal Reserve Financial Services, shares a real‑time payments view from the Fed, discussing adoption trends, industry readiness, and how FedNow is shaping the future of instant settlement, liquidity management and fraud controls across the U.S. ecosystem. Alan Ng, Managing Director of Payments at Accenture, closes the episode with a strategic lens on the global payments landscape, from the rise of alternative rails and tokenised value to the operational realities of scaling AI responsibly. Alan outlines where banks and corporates should focus next to stay competitive amid rapid change. A wide‑ranging, insight‑rich episode that captures the urgency, complexity and opportunity defining the next chapter of smarter, faster and safer payments.

In the final episode recorded at the Retail Technology Show, and the second produced in partnership with TNS, we explore the technologies, operational models and customer‑centric strategies shaping the next era of connected retail. Host Graham Barrett speaks with leaders from payments, grocery, beauty, fashion and retail innovation to understand how real‑time data, automation and agentic AI are transforming store operations and customer experience. His guests were: 1/ Jon Cole, Director of Product and Technical Solutions, TNS 2/ Rob Smith, Technology Officer, East of England Co‑op 3/ Sarah Boyd, Managing Director, Sephora UK 4/ Jeannette Copeland, Board Member & Technology & Supply Chain Director, Ann Summers 5/ Simon Spencelayh, Managing Director eCommerce, Robert Dyas 6/ Mitchell Vergeer, Head of Retail, Axel Arigato Jon Cole, Director of Product & Technical Solutions at TNS, returns to discuss why real‑time visibility across payments, devices and acquirer performance is now mission‑critical. Jon explains how TNS’ single‑pane‑of‑glass monitoring helps retailers avoid outages, protect revenue and maintain customer trust, and why agentic commerce will soon reshape how consumers shop, negotiate and transact across categories from golf clubs to airline tickets. Rob Smith, Technology Officer at East of England Co‑op, shares how digitising the shelf edge and applying intelligent markdowns has boosted sell‑through, reduced waste and protected margin. Rob highlights how freeing colleagues from manual tasks creates more meaningful customer interactions, and why connected retail depends on accurate, real‑time data to build trust, consistency and better availability. Sarah Boyd, Managing Director of Sephora UK, reflects on why a hyper‑local, community‑driven approach has been central to its success. Sarah discusses Sephora’s unique store openings, the balance between global brands and emerging labels, and how the business blends personalisation, social listening and human connection. Jeannette Copeland, Board Member & Technology and Supply Chain Director at Ann Summers, explores how the retailer is moving from complexity to composability. She explains why simplifying architecture, modernising legacy systems and adopting modular platforms is essential for agility, innovation and delivering consistent omnichannel experiences. Simon Spencelayh, Managing Diretor, ecommerce at Robert Dyas, brings a data‑science perspective, discussing how retailers can use AI‑driven decisioning to optimise availability, reduce waste and improve store execution. Simon highlights the shift from reactive processes to predictive, insight‑led retailing. Mitchell Vergeer, Headof Retail at Axel Arigato, closes the episode with a view on the future store, from real‑time analytics and intelligent shelves to AI‑powered forecasting and agentic workflows. Mitchell outlines how retailers can build the foundations for connected retail and why the next wave of innovation will blend automation with human‑centric design. A wide‑ranging, insight‑packed finale capturing the realities of modern retail, where resilience, transparency, personalisation and intelligent automation must all work together to deliver the connected store of the future.

In the final episode of our three‑part series recorded at Google Cloud NEXT in Las Vegas, produced in partnership with Kyndryl, we bring together leaders from travel, QSR, retail, payments and cloud services to explore how AI is being deployed at scale inside some of the world’s most complex organisations. Host Russell Goldsmith spoke with: 1/ Alibek Datbayev, Engineering Manager AI Platforms, Booking.com 2/ David Faircloth, VP - Technology Architecture & Engineering, Wendy's 3/ Helder Ribeiro, Chief Digital Officer, Sonae MC 4/ Govindaraj Palanisamy, Principal Enterprise Architect, Data, AI & Innovation, Global Payments 5/ Jason McKay, Chief Solutions Officer, Rapidscale Alibek Datbayev, Engineering Manager for AI Platforms at Booking.com, shares how the company is building reliable agentic systems on top of Google’s ecosystem, why Gemini’s grounding in Maps and Search is uniquely powerful for travel, and how Booking.com is moving from prototypes to production with rigorous evaluation, governance and safety. He also highlights the next frontier: multi‑agent orchestration for end‑to‑end travel experiences. David Faircloth, VP of Technology Architecture & Engineering at Wendy’s, explains how the company achieved 99.95% availability by focusing first on people, trust and organisational design before technology. David discusses Conway’s Law, platform engineering, and why AI is “not the future, it’s the present,” with success defined by frictionless crew experiences, reliable systems and better customer journeys. Helder Ribeiro, Chief Digital Officer at Sonae MC, describes how the retailer is building an AI‑driven migration factory to modernise infrastructure, reduce costs and accelerate product delivery. Helder outlines how AI is used across training, refactoring, spend optimisation and productivity, and why becoming an AI‑first company requires strong foundations, intentional design and a clear focus on speed, efficiency and customer experience. Govindaraj Palanisamy, Principal Enterprise Architect for Data, AI & Innovation at Global Payments, discusses how the company manages a vast, multi‑organisation database fleet and how AI agents will transform DBA workflows. He breaks down the three biggest barriers between pilot and production: trustworthy data, grounding, and governance - and explains why regulated industries must “shift governance left” to scale AI safely. Finally, Jason McKay, Chief Solutions Officer at RapidScale, closes the episode with a candid view on enterprise AI adoption. He highlights the gap between AI ambition and data reality, why day‑zero conversations are always about AI but day‑one conversations are always about data, and how organisations can move from optimism to operational readiness. A wide‑ranging, insight‑rich finale that captures the real state of enterprise AI in 2026.

Recorded live at the Retail Technology Show at ExCeL London, in partnership with Flooid, host Graham Barrett speaks with senior leaders shaping the future of retail. His guests were: 1/ Martyn Osborne, EMEA CEO, Flooid 2/ Ana Machado da Silva, VP Digital Product, Pentland Brands 3/ Jonathan Turton, Ecommerce Manager, TrueStart Coffee 4/ Hannah Hardy, Head of eCommerce, Rab Equipment 5/ Komal Koul, Head of Digital Performance, Currys Together, they explore how retailers are modernising store systems, rethinking digital commerce, and balancing AI‑driven innovation with the human experience. The episode opens with Martyn Osborne, EMEA CEO at Flooid, who reflects on 35 years in retail technology and how the industry has shifted from isolated point solutions to unified, composable platforms. Martyn discusses why major transformation programmes often fail, from trying to change too much at once to forcing new systems to behave like old ones, and explains how Flooid’s blueprint‑led, flexible architecture helps retailers adapt quickly while still delivering core stability. He also looks ahead to the next wave of digital transformation, from conversational analytics to AI that delivers real business value rather than “just a badge.” Next, Ana Machado da Silva, VP of Digital Product at Pentland Brands, shares lessons from implementing Shopify at scale across a multi‑brand portfolio including Speedo, Berghaus, Ellesse and Canterbury. Ana explains why Shopify’s pace of innovation is both a strength and a challenge, how integration complexity is often underestimated, and why brands must maintain consistent storytelling across wholesale partners and DTC channels. She also explores the evolving expectations around personalisation, and how AI may finally make true one‑to‑one experiences achievable. We then hear from Jonathan Turton, E‑commerce Manager at TrueStart Coffee, who discusses the company’s shift to a subscription‑first model following rapid growth and new investment. Jonathan explains how subscriptions support loyalty, community and predictable revenue, why Shopify store credit beats traditional points‑based loyalty, and how unified promotion planning across grocery, Amazon and DTC channels prevents customer frustration. He also offers a grounded view on AI in commerce — optimistic about agentic AI for customer value, but sceptical of tools that claim more than they deliver. Hannah Hardy, Head of E‑commerce at Rab Equipment, brings an outdoor performance perspective, discussing how Rab balances technical product storytelling with frictionless digital journeys, and how the brand is thinking about personalisation, seasonality and channel mix in a sector where authenticity and trust are critical. Finally, Komal Koul, Head of Digital Performance at Currys, rounds out the episode with a big‑box, omnichannel view, exploring how Currys approaches digital performance marketing, connects online and in‑store journeys, and uses data and experimentation to drive both conversion and long‑term customer value in a highly competitive, promotion‑heavy category. A wide‑ranging, insight‑rich episode capturing how retailers are modernising platforms, simplifying operations, and preparing for a future where composable technology, AI‑driven intelligence and human‑centred design must all work together.

The second of three episodes recorded at Google Cloud NEXT, Las Vegas in partnership with Kyndryl where we explore how enterprises are moving from AI experimentation to real, scaled impact, across infrastructure, applications, customer experience and workforce transformation. Host Russell Goldsmith was joined by: 1/ Anshu Kak, Global Vice President Google Cloud, Kyndryl 2/ Rajiv Batra, Director, Head of GSI Partnerships, Google 3/ Kieren Johnson, Head of IT, Ocado Retail 4/ Kimberly Agin, Head of Business Performance and Enablement, KeyBank 5/ Mauro Flores, EVP of Data Democratisation, Virgin Media O2 6/ Ryan Henry, Director, Infrastructure and Support, Randstad US Anshu Kak, Global Vice President, Google Cloud at Kyndryl, and Rajiv Batra, Director & Head of GSI Partnerships at Google, open the episode with a deep dive into the shift from “trying AI” to building agentic operating systems. They explain how Google and Kyndryl’s joint plays, innovate, modernise, secure, help enterprises adopt agentic AI frameworks, modernise VMware and mainframe estates, and navigate sovereignty with Google Distributed Cloud. Kieren Johnson, Head of IT at Ocado Retail, reflects on his panel about hyper‑personalised CX. He shares why personalisation at scale requires sensitivity to human behaviour, including the unexpected discovery that drivers preferred speaking to human advisors over voice bots. Kimberly Agin, Head of Business Performance & Enablement at KeyBank, discusses how the bank has built the foundations for agentic CX in the contact centre. She outlines how human and non‑human agents work in tandem, how KeyBank uses data to contain 70% of digital queries, and why natural‑language routing is transforming the IVR experience. Mauro Flores, EVP of Data Democratisation at Virgin Media O2, explains how the organisation is using AI to unlock value from its vast data estate, accelerate decision‑making and empower teams with self‑serve insights. Ryan Henry, Director of Infrastructure & Support at Randstad US, brings a workforce‑technology perspective, sharing how agentic AI is reshaping talent operations, support models and employee experience. A rich, fast‑moving episode capturing how global enterprises are modernising infrastructure, rethinking customer engagement, and preparing their people and platforms for the agentic AI era.

The first of three episodes recorded at Google Cloud NEXT, Las Vegas in partnership with Kyndryl, the world’s largest IT infrastructure services provider Host Russell Goldsmith was joined by: 1/ Kris Lovejoy, Global Head of Strategy, Kyndryl 2/ Vincenzo Forciniti, AI Adoption and Data Platform Leader, Fastweb & Vodafone 3/ Adrian Tatsch, VP AI Technology & Innovation, Equifax 4/ Patrick Bobrukiewicz, VP Data Services, Thrive Restaurant Group 5/ Kaapro Kanto, VP, Cybersecurity & Digital Platforms, DNA 6/ Brad Duff-Hudkins, VP Data Analytics, Next After Each of our guests offered a grounded, real‑world view of AI adoption at scale. The episode opens with Kris Lovejoy, Global Head of Strategy at Kyndryl, who outlines why digital sovereignty, geopolitical risk and regulatory pressure are reshaping enterprise architecture. She also breaks down the guardrails required for employee productivity tools versus mission‑critical agentic systems and why modernisation itself has become a security control. Next, Vincenzo Forciniti, AI Adoption & Data Platform Leader at Fastweb and Vodafone Italia, discusses the data‑unification challenges following Fastweb’s acquisition of Vodafone Italia. He shares how the team built a shared data catalogue, why change management is often harder than technology, and how modernising legacy stacks is enabling scaled AI across SDLC optimisation, operations and customer‑facing processes. We then hear from Adrian Tatsch, VP of AI Technology & Innovation at Equifax, who explains how the company is connecting APIs to AI agents using Apigee MCP, and how Equifax’s multi‑billion‑dollar cloud transformation has accelerated AI maturity. Adrian explains how Equifax is redefining human vs. non‑human work, upskilling, and measuring ROI across the organisation. Patrick Bobrukiewicz, VP of Data Services at Thrive Restaurant Group, shares a hospitality‑sector perspective on AI adoption. Kaapro Kanto, VP, Cybersecurity & Digital Platforms, DNA explains how DNA moved from traditional network operations to AI‑driven SecOps, enabling small businesses to benefit from enterprise‑grade detection, automation and response, and why the biggest barrier to AI maturity is shifting from pilot experiments to trusted, scalable operational models. And finally Brad Duff‑Hudkins, VP of Data Analytics at NextAfter, explains how his team used Google’s data engineering agents to cut onboarding time from 2–3 weeks to just 72 hours, and why agentic AI is already unlocking faster, more personalised, more scalable data operations for lean teams. A fast, insight‑rich episode capturing the reality of AI transformation inside complex global enterprises, from security and sovereignty to data foundations, workflow automation and the future of human‑machine collaboration.

Recorded live at the Retail Technology Show at ExCeL London in partnership with TNS. Host Graham Barrett speaks with leaders from across retail, hospitality and technology to explore the pressures shaping store operations, payments, fulfilment and customer experience in 2026. 1/ Jon Cole, Director of Product and Technical Solutions, TNS 2/ Shazmeen Malik, Partner Brands and Flexible Fulfilment Director, ASOS 3/ Martin Ward, Head of Software UK&I, Toshiba 4/ Gemma Edlin, Retail Director, Company Shop Group 5/ Richard Lewis, Group Chief Executive Officer, RedCat Hospitality 6/ Meriel Neighbour, Director of Technology Delivery and Transformation, River Island The episode opens with Jon Cole, Director of Product and Technical Solutions at TNS, who discusses the surge in retailer focus on resilience and cybersecurity and why hybrid cloud/on‑premise architectures are becoming essential. Next, Shazmeen Malik, Partner Brands & Flexible Fulfilment Director at ASOS, dives into the art of marketplace curation. She explains how ASOS balances global brands with emerging labels, why 20% of its branded portfolio is now newly onboarded, and how flexible fulfilment models, from partner fulfilment to ASOS Fulfilment Services, enable scale without compromising customer experience. Shazmeen also shares how ASOS is using AI for personalisation, outfitting and virtual try‑on, describing it as “super exciting” for discovery‑led shopping. We then hear from Martin Ward, Head of Software UK&I at Toshiba, who explores why retail transformations fail when they prioritise technology over people. He reflects on Toshiba’s work with Matalan, the importance of involving store colleagues early, and why retailers must “test and learn and fail fast” to drive meaningful change. Martin also offers a grounded view on Agentic AI, its potential, its risks, and why adoption must be purposeful rather than hype‑driven. Next, Gemma Edlin, newly appointed Retail Director at Company Shop Group, explains how the UK’s largest surplus supermarket prevents waste at scale, redistributing products from over 800 brands and stopping 47,000 tonnes of waste last year alone. She discusses dynamic pricing, robotics in the warehouse, and how AI could help set “the right price first time” to balance commercial viability with affordability and trust. Richard Lewis, Group CEO of RedCat Hospitality, shares a hospitality perspective on loyalty and digital micro‑donations. He emphasises that loyalty begins with consistently great experiences: “customers don’t give you praise for getting the basics right, but when you get it wrong, they tell you”. He explores how data, communication and digital engagement can drive frequency across pubs and hotels. Finally, Meriel Neighbour, Director of Technology Delivery and Transformation, River Island closes the episode with a fashion retail perspective, sharing how a major high‑street brand is thinking about modern store operations, digital enablement and the evolving role of the physical store in a technology‑rich, customer‑driven world. A rich, fast‑paced episode capturing the realities of modern retail and hospitality, from cybersecurity and payments infrastructure to marketplace strategy, store transformation, waste reduction and customer loyalty.

Recorded live at the Retail Technology Show at ExCeL London, in partnership with Flooid, host Graham Barrett speaks with senior leaders shaping the future of retail. His guests were: 1/ Donna Stevens, Senior VP, Global Marketing, Flooid 2/ Nigel Oddy, CEO, American Golf 3/ Shannon Osman, Head of Retail, Footasylum 4/ Richard Barnett, VP of EMEA & APAC Sales, Flooid 5/ Meriel Neighbour, Director of Technology Delivery and Transformation, River Island We start with Flooid’s own Senior VP of Global Marketing, Donna Stevens, who sets the scene for the day. Donna explores the industry’s shift away from “technology for technology’s sake” and back toward human‑centred retail, where tech enhances, rather than replaces, meaningful interactions between shoppers and associates. She also unpacks the combined strengths of Flooid, GLORY and Acrylic, and how their integrated ecosystem helps retailers deliver connected, efficient, end‑to‑end experiences. Next, Nigel Oddy, CEO of American Golf, discusses how data‑driven technology is transforming one of the UK’s most traditional sports. From launch monitors to personalised fittings and loyalty‑driven service, Nigel explains how tech supports expertise, elevates the customer journey, and keeps golfers coming back. We then hear from Shannon Osman, Head of Retail at Footasylum, who shares how the fast‑growing fashion retailer is rethinking communication, execution and employee experience for a 90% Gen Z workforce. Shannon reveals how tools like Zipline streamline store operations, why mobile‑first systems are essential, and how AI is already reshaping frontline empowerment. Richard Barnett, VP of EMEA & APAC Sales at Flooid, offers a global perspective on retailer priorities, from UK‑specific concerns around cybersecurity and resilience to APAC’s acceleration toward frictionless experiences and AI‑enabled innovation. And finally, Meriel Neighbour, Director of Technology Delivery and Transformation at River Island, shares how the fashion retailer is modernising store operations, empowering teams, and navigating the realities of rapid digital acceleration. She discusses the importance of operational clarity, consistent execution, and the role of technology in enabling store teams to deliver the brand experience at scale. A wide‑ranging, insight‑packed episode exploring the realities, pressures and opportunities facing modern retail and how the right blend of people, process and technology can create truly magical in‑store experiences.

In this bonus third episode from Pay360, recorded live at ExCeL London, we bring together four more leading voices from across the payments ecosystem to unpack the technologies, risks and innovations shaping the industry’s next chapter. Graham Barrett spoke with: 1/ Simeon Miles, Senior Partnership & Global Schemes Manager, Netcetera 2/ Subramaniam Sundaram, Senior Director, Head of Solutions Management, Pismo 3/ Willem Wellinghoff, UK Chair and Chief Compliance Officer, Ecommpay 4/ Luc Gueriane, CEO, Moorwand Across the conversations, they explore how organisations are responding to the rapid rise of AI‑driven fraud, the shift toward instant payments, and the pressure to modernise legacy infrastructure. Our guests share practical perspectives on authentication, tokenisation, regulatory change, and the emerging world of agent‑driven commerce. Recorded on the show floor, this episode captures the energy and urgency of Pay360, offering a concise snapshot of the trends, risks and opportunities that will define the future of payments.

In the second of our two episodes produced in partnership with BPC, recorded live at Pay360 at ExCeL London, we explore the intersection of policy, infrastructure modernisation and emerging technology, and how each is reshaping the UK’s payments landscape. Graham Barrett spoke with: 1/ Mark Garnier OBE MP, Shadow Economic Secretary to the Treasury, The Conservative Party 2/ Eugenia Planas, Chief Information Officer for Markets Banking Payments and Resolution, Bank of England 3/ Dan Wilson, Head of Payments Strategy, Industry and Roadmap, Nationwide 4/ Saira Khan, Head of Innovation and Partnerships, First Direct Bank 5/ Macs Dickinson, Director of Engineering, LHV Across the conversations, our guests discuss: - The UK’s competitiveness in a world of stablecoins, tokenisation and DLT - How regulation, taxation and compliance shape innovation — and where the balance is slipping - The Bank of England’s modernisation of RTGS and the shift to a modular, future‑proof platform - Synchronised settlement, external ledgers and the foundations for the digital pound - Practical, near‑term use cases for AI and agentic AI in wholesale payments - The escalating arms race between fraudsters and financial institutions - Why customer experience in payments is evolving, not being reinvented A grounded, policy‑aware look at the future of payments.

Recorded live at Pay360 at ExCeL London and recording in partnership with BPC, this first episode in our three‑part series brings together senior leaders from across the payments ecosystem to unpack the technologies reshaping how we pay. Graham Barrett spoke with: 1/ Julian Farley, Sales Director UK and Europe, BPC 2/ Paul Horlock, Chief Payments Officer, Santander 3/ Claire Gates, Global Head of Payments and Solutions, Crown Agents Bank 4/ Simon Eacott, Head of Payments, Natwest 5/ Anna Stoianova, Head of Digital Product (Money Transfers), Nordea 6/ Francis Gorman, Principal Security Architect, Bank of Ireland Our guests explore the industry’s most urgent themes, from the rapid rise of digital wallets and the promise (and pitfalls) of agentic AI, to cross‑border payments, fraud prevention, financial inclusion, and the looming quantum threat to payment security. Across the conversations, they reflect on: - How digital wallets are evolving in Europe and emerging markets - The trust challenges of agentic commerce and machine‑initiated payments - The push for account‑to‑account alternatives to card networks - New approaches to fraud, AML and marketplace scams - What a truly seamless global payments experience could look like - Why quantum‑safe cryptography can’t wait A fast‑paced, on‑the‑ground snapshot of the ideas shaping the next era of payments.

Recorded live at Pay360 at ExCeL London, this special episode of the c-suite podcast, produced in partnership with FinXP, dives deep into the forces reshaping global payments, Banking-as-a-Service, and cross‑border innovation. Host Debbie West is joined by Jens Podewski, CEO and co‑founder of FinXP, and Jovi Overo, CEO of ONE.io, for an insightful conversation about how collaboration, trust, and technological evolution are redefining the financial ecosystem. Together, they explore: - Why Banking as a Service is really about speed, flexibility, and access, and why it’s far more complex than simple “plumbing” - How FinXP and ONE.io built a partnership grounded in transparency, reliability, and honest communication - The growing role of stablecoins, real‑time rails, and API‑driven infrastructure in transforming cross‑border payments - Why digital identity may be the most important innovation of the next five years, even more than AI - A personal reflection on financial inclusion, underbanked communities, and the human impact of better financial access With candid insights, real‑world examples, and a refreshing honesty about what works and what doesn’t, this episode offers a compelling look at the future of fintech from two leaders shaping it.

In this episode of the c-suite podcast’s 'Beyond the Stage' series, Graham Barrett sits down with Matt Bradley, Founder and Director of the Retail Technology Show, for a rare behind‑the‑scenes look at one of the fastest‑growing events in the retail calendar. Recorded ahead of the 2026 show at ExCeL London, Matt reflects on the long journey from the event’s origins in 2010 to its post‑Covid relaunch. He lifts the lid on the pressures and unpredictability of live events, from last‑minute speaker dropouts to unexpected protests, and explains why the move from Olympia to ExCeL unlocked new possibilities for exhibitors and visitors alike. Looking ahead to this year’s show, Matt teases the 2026 theme - “the biggest disco ExCeL has ever seen” - highlights the return of Marks & Spencer chairman Archie Norman, and unpacks the big topics shaping the agenda, from AI and cyber resilience to the rise of retail media. He also shares how he measures success, the best feedback he’s ever received - including one attendee saying “I’ve achieved six months’ worth of work in one day”, and why the work of planning the next show begins long before the current one ends. A candid, energetic conversation with the person responsible for bringing one of retail’s most influential gatherings to life.

Recorded live at MPE Berlin in partnership with Ecommpay, this explores how agentic commerce is evolving from early experimentation into a multi‑layered shift that will reshape everything from product discovery to checkout design. Russell Goldsmith spoke with the following guests: 1/ Daniel Kornitzer, Head of Global Partnerships, Ebanx 2/ Sandra Mianda, Founder & CEO, Paypr.work 3/ Marco Conte, VP of Product, AI Data & Insights, Ixopay 4/ Kestas Saulis, Head of Payments, Nord Security 5/ Vishal Shukla, Lead product Manager, Tipico Our guests unpack the spectrum of agentic behaviour, from simple autofill and curated recommendations to full delegation and even anticipation, and what this means for merchants navigating new risk models, liability questions and the need for certified, trusted agents acting on behalf of consumers. We also dive into the practical realities: how merchants must rethink catalogue structure for machine‑readability, why frameworks, standards and protocols are essential before agent‑to‑merchant interactions can scale, and how PSPs will shoulder much of the heavy lifting in building the infrastructure that makes agentic commerce safe, interoperable and compliant. Our guests debate whether early adopters will gain an edge, what failure modes may emerge as agents behave more like autonomous buyers, and why sectors like travel may see the first meaningful breakthroughs. A must‑listen for anyone tracking the future of e‑commerce, AI‑driven purchasing, merchant infrastructure or payment orchestration, and for anyone curious about how agentic commerce will move from hype to real‑world adoption over the next decade.

Recorded live in Silverflow’s networking lounge at MPE Berlin, this episode explores how banks and fintechs are reshaping the future of merchant payments. Russell Goldsmith spoke with the following guests: 1/ Robert Kraal, Co Founder, Silverflow 2/ Ugnė Buračienė, Group CEO, Payabl. 3/ Alexander Luijt, Commercial Product Manager, ING 4/ Danish Kanojia, Payments Product Lead, Wolt 5/ Vassilina Walford, Founder, PaymentVibes Across the conversations, our guests explore how banks and fintechs are reshaping modern acquiring, from the demand for full transparency in payments data to the growing expectation that technology partners must deliver speed, flexibility and global reach. They unpack why large merchants increasingly want the stability of a bank combined with the innovation of a fintech, and how partnerships like ING and Silverflow are redefining what “best‑of‑breed” looks like in practice. We also dive into the realities of collaboration: the cultural shift inside banks, the operational complexity merchants face when expanding internationally, and why trust, governance and regulatory strength remain critical differentiators. The episode highlights the balance between innovation and risk, and why merchants ultimately care about one thing: solutions that work seamlessly. A must‑listen for anyone navigating the future of acquiring, bank–fintech partnerships, merchant expansion or payment infrastructure, and for anyone curious about how the next generation of payment rails, data transparency and collaborative models will shape the industry.

Recorded live in Silverflow’s networking lounge at MPE Berlin, this episode explores how cloud‑native infrastructure, bank–fintech collaboration and agentic commerce are reshaping the global payments landscape. Russell Goldsmith spoke with the following guests; 1/ Anne Willem De Vries, CEO & Co Founder, Silverflow 2/ Sandra Mianda, Founder & CEO, Paypr.work 3/ Anurag Chitlangia, Senior Product Manager, Uber 4/ Kilian Thalhammer, Managing Director, Global Head of Merchant Solutions - Fintech & Platform Sales, Deutsche Bank 5/ Victor Padee, Chief Revenue Officer, Aevi Our guests unpack the realities of entering new markets, the hidden complexity of legacy systems, the rise of modular payment architectures, and the evolving role of banks as merchants demand richer data, faster settlement and global scalability. We also dive into agentic commerce, how ready merchants really are, what new failure modes may emerge, and why precision in APIs, fraud signals and settlement timing will matter more than ever as agents begin making decisions on behalf of consumers. A must‑listen for anyone navigating the future of acquiring, issuing, orchestration or merchant payments, and for anyone curious about how banks and fintechs can build partnerships that truly scale.

Recorded live at MPE Berlin in partnership with Ecommpay, this explores how AI, agentic commerce and new payment models are reshaping the industry. Russell Goldsmith spoke with the following guests: 1/ Volodymyr Sytnikov, CEO & Managing Partner, Brainstack 2/ Julia Streets MBE, Founder & CEO, Streets Consulting 3/ Cihan Duezguen, CEO & Co-founder, Green Banana Group 4/ Andre Moeller, Head of Payments, Risk & Fraud, Volkswagen Group Charging 5/ Emre Talay, COO and Co-founder, Payrails 6/ Rita Narkevičienė, Payments Operations Manager, Kiloverse Our guests discuss everything from the future of recurring payments and BNPL orchestration to the realities of fraud, regulation and consumer trust. We dive into how merchants are preparing for agent‑to‑agent transactions, what new failure modes the industry may be underestimating, and whether consumers will trust AI to make, and even finance, purchases on their behalf. From EV charging to digital subscriptions, this episode captures the energy, innovation and debate at Europe’s biggest merchant payments conference.

Recorded live at MPE Berlin in partnership with Ecommpay, this episode dives into the fast‑evolving world of payments, AI and agentic commerce. Russell Goldsmith spoke with the following guests to explore how merchants are transforming payments from a cost centre into a commercial growth engine. 1/ Anika Tazmin, Channel Sales & Partnerships Lead, Ecommpay 2/ Danish Kanojia, Payments Product Lead, Wolt 3/ Cristiano Betta, CPO & Founder, Gr4vy 4/ Andrzej Tomaszewski, Payment Operations Lead, Zing Coach 5/ Shyam Sreenivasan, Solution Architect ePayments, Würth 6/ Mark Blake, Global Head of Technology - Payments, TUI Our guests discuss the shift toward frictionless checkout, tokenization beyond cards, the realities of fraud in an AI‑driven world, and whether early adopters of agentic commerce will gain a competitive edge or face new risks. A must‑listen for anyone in fintech, retail, travel or digital commerce looking to understand what’s coming next, and how to prepare.

The third in our 'Beyond the Stage' series, where we speak to the individuals behind some of the biggest events and conferences in the world, whether that's in retail, payments, technology or fintech. Graham Barrett is joined by Emma Banymandhub, Chief Operating Officer at the Payments Association, the team behind Pay360, taking place at London’s ExCeL, 25th - 26th March. Pay360 is the UK’s largest event dedicated entirely to payments, attracting more than 6,000 professionals from regulators and banks to fintechs, card schemes and merchants. Emma takes us behind the scenes of organising such a major industry event, sharing insights into its rapid growth, this year’s programme, and how her team creates an experience that keeps the payments community coming back year after year.

The second in our 'Beyond the Stage' series, where we speak to the individuals behind some of the biggest events and conferences in the world, whether that's in retail, payments, technology or fintech. Graham Barrett is joined by Filip Rasovsky, Head of Event Production at MPE, Merchant Payments Ecosystem, taking place in Berlin from March 17-19. MPE is one of the leading events of its kind when it comes to payment acceptance and is now the home of the global merchants payment community. The show attracts over 500 global merchants and brands from every major vertical. As a media partner to MPE, we have secured a 10% discount code for our followers. When registering for the event, be sure to use the code: c-suite10 to secure your 10% discount, which is valid until March 17 2026

Recorded live at ICE Barcelona in partnership with Sumsub and their 'What The Fraud? podcast', this is the second of two special episodes of the c-suite podcast where we examine the widening fraud landscape in global iGaming. Kris Galloway, iGaming Product Evangelist at Sumsub, took over hosting duties and he was joined by: 1/ Daniel Xavier, COO, BetMGM Brazil 2/ Andrew Wright, Managing Director UK & Ireland, LeoVegas Group 3/ Adrianna Samuels, Vice President - Senior Client Partner | Gaming, Globant 4/ Torben Friis, Manging Director - Global Head of Distribution, Match Liquidity Topics covered include the growing tension between player acquisition and fraud prevention, the challenge of unlicensed operators, Brazil’s evolving regulatory framework, and how fraud risk now influences investment decisions. From bonus abuse and multi-accounting to AI-driven threats and financial due diligence, this episode maps the shifting risk environment facing operators worldwide.

Recorded live at ICE Barcelona in partnership with Sumsub and their 'What The Fraud? podcast', this is the first of two special episodes of the c-suite podcast where we examine the growing threat of unlicensed operators, AI-enabled fraud and the evolving role of regulation in protecting players and market integrity. Kris Galloway, iGaming Product Evangelist at Sumsub, took over hosting duties and he was joined by: 1/ Olabimpe Akingba, Head of Responsible Gaming, pawaTech 2/ Ludovico Calvi, Honorary President, United Lotteries for Integrity in Sports 3/ Sarah Gardner, Deputy Chief Executive Officer, UK Gambling Commission The conversation explores responsible gaming beyond box-ticking, the rise of industrialised fraud networks, underage exposure risks, and why collaboration between regulators, operators, technology providers and law enforcement is now critical. A deep dive into how data, education and cross-border cooperation will define the future of safe, sustainable gaming markets.

Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, this final episode of our three specials from the conference brings together retail, technology and payments leaders to explore how the industry is being reshaped — from AI foundations to human connection. Featuring insights from: 1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl 2/ Mike Wier, VP, CVS Store Brands, CVS Health 3/ Nadine Graham, SVP, GM Ecommerce, Sephora 4/ John Khoury, CTO, Strandbags 5/ Shannon DeVito, Senior Director, Books, Barnes & Noble Inc. 6/ Dan Coates, Director, Product Management, ACI Worldwide The discussion covers how retailers can balance innovation and authenticity as they prepare for the next decade of intelligent commerce.

Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, we bring together senior retail and technology leaders to explore what it really takes to operationalise AI in retail. Featuring insights from: 1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl 2/ Glenn Allison, VP, Enterprise AI Platforms and AI Solution Engineering, Tractor Supply Company 3/ Rachel Dalton, Head of Retailer Insights, Americas, Kantar 4/ Matthew Jacoby, Executive Director, Enterprise Strategic Analytics and Data Science, RaceTrac 5/ Amy Carr, CMO, Thirdlove 6/ Jason Johnson, Chief Information Officer, Sweetwater Sound The discussion covers scaling AI across operations, empowering frontline teams, redefining loyalty, and preparing for agentic commerce. This episode provides a practical look at how retail leaders are turning AI hype into measurable business value — today and into 2026.

Recorded live from NRF Retail’s Big Show in New York and produced in partnership with Kyndryl, we bring together senior retail and technology leaders to explore how AI is reshaping the modern retail enterprise. Featuring insights from: 1/ Rachel Calhoun, Global VP - Retail, Consumer & Airlines, Kyndryl 2/ Jayson Tipp, Chief Development Officer, Playa Bowls 3/ Ashley Kechter, Global President, Vuori 4/ Matt Ezyk, Head of Ecommerce Technology, Hanna Andersson 5/ Julie Bornstein, Founder and CEO, Daydream 6/ Naresh Krisnamurthy, Senior Manager, Business Transformation, KAO UK The discussion spans agentic AI, legacy system transformation, omnichannel growth, AI-ready infrastructure, peak trading execution and the realities of scaling retail technology. This episode provides a practical, executive-level look at how retailers are moving beyond pilots to deliver real business outcomes with AI.

The first in a new mini-series producing in partnership with World Bank Group. In this follow-up to our previous episode on driving intelligent outcomes, Lisandro Martin sits down with Professor Dennis Campbell of Harvard Business School for a deep and thought-provoking conversation. Together, they explore why focusing on outcomes—not just processes—can inspire organizations to think bigger, collaborate more effectively, and embrace entrepreneurial approaches. The discussion uncovers how AI is revolutionising results measurement, redefining outputs and outcomes, and enabling faster, more adaptive decision-making. From the concept of “perpetual beta” to breaking down bureaucratic complexity into bite-sized solutions, this episode offers practical insights for leaders navigating a rapidly changing world.

The last of our three episodes recorded live at the 10th anniversary of Fintech Connect in London. Graham Barrett was joined by: 1/ Neal Lathia, Co-Founder and CTO, Gradient Labs 2/ Chloe Coleman, CEO, VouchSafe 3/ Luis Clark, Go to Market Manager, Monday.com 4/ Luke Wingfield Digby, Co-Founder, Orbital 5/ Jayadeep Nair, Founder, Inqyre.AI The conversations cover the rise of compliant AI agents in financial services, the realities of building digital identity solutions, the transformation of internal workflows, the emergence of stablecoins and digital money, and the operational applications of AI in compliance and risk. A dynamic look at the technologies and regulatory shifts defining fintech’s future. DISCLAMER: The views and information shared here in Luke Wingfield Digby's interview are for general informational purposes only and do not constitute financial, investment, legal, or other professional advice. Authors do not guarantee the accuracy or completeness of the content. Products and services mentioned may not be available in all jurisdictions and are subject to applicable regulations. Listeners should conduct their own due diligence and consult with a qualified advisor before making any financial decisions.

The second of three episodes recorded live at the 10th anniversary of Fintech Connect in London. Graham Barrett was joined by: 1/ Lisa Cameron, Former MP And Chair of UKUS Crypto Alliance 2/ Brandon Wong, Associate, Burges Salmon 3/ Adam Betteridge, Fintech and Open Banking Lead, TSB Bank 4/ Igor Tomych, CEO, DashDevs 5/ Calypso Harland, CEO and Founder, Fintech Fringe Together, our guests explore the major forces reshaping financial services: global crypto regulatory alignment, the rise of stablecoin use cases, a shifting UK regulatory landscape, open banking’s evolution into open data, bank–fintech collaboration, and the acceleration of customer-centric innovation. A comprehensive look at where fintech stands today — and where the next decade will take it.

The first of three episodes recorded live at the 10th anniversary of Fintech Connect in London. Graham Barrett was joined by: 1/ Hana Rolles, Chief Commercial Officer, Bank of London 2/ Dane Whittleston, Head of Division, Bank of England 3/ Jonny Morris, International Trade Executive – Fintech & Cyber, London & Partners 4/ Monika Rohr-Lukasik, Head of Advisory & International Growth, Axendi 5/ Prof.Dr. Ahmed Ebada, Professor of informatics and AI, Senior Product Manager, BMW Group Our guests reflect on the major shifts that have shaped fintech over the past decade — and what’s coming next. From the rise of stablecoins and virtual assets, to embedded banking, RegTech innovation, AI-powered customer experiences and real-time fraud prevention, our guests share expert insights on the technologies, regulations and global forces shaping the future of financial services.

A special episode in partnership with The World Bank, an organisation that aims to reduce poverty and promote sustainable development with knowledge, financing, and expertise. In this episode, Host Debbie West is joined by Sir Michael Barber and Lisandro Martin, where they discuss big topics to explore how we can drive intelligent outcomes in an age of AI.

The first of a new series to the c-suite podcast, where we speak to the individuals behind some of the biggest events and conferences in the world, whether that's in retail, payments, technology or fintech. Graham Barrett is joined by Pat Patel, co-CEO of Global Finance and Technology Network Forums, organisers of the Singapore Fintech Festival, to chat about the highlights from 2025's event and the challenges of putting on such a large show, the mood of the fintech industry today, and plans for 2026's festival.

Our fourth and final episode from Money20/20 USA, the second of two recorded in partnership with Newline by Fifth Third. In this final from the conference, Russell Goldsmith and Graham Barrett chat with: 1/ Kash Razzaghi, Chief Commercial Officer, Circle 2/ Aleksandra Teichman, SVP, Embedded Finance and Banking Strategy, MAPP Advisors 3/ Nick Stanescu, EVP & Chief FedNow Executive, Federal Reserve Financial Services Our guests explore the seismic shifts shaping the payments ecosystem. From blockchain’s role as the new backbone of finance, to the rise of embedded banking and the rollout of FedNow’s real-time infrastructure, we discuss how innovation, regulation, and instant settlement are redefining the movement of money across the globe.

Our third episode from Money20/20 USA and the second of two recorded in partnership with Sumsub and their What the Fraud? podcast. We hand over hosting duties to Anastasia Shvechkova, Sumsub's, Sales Director for the Americas who chats to leading industry voices including: 1/ Jennifer Lassiter, Head of Digital Assets for Europe and Americas, Standard Chartered 2/ André Peixoto, Director of Operations, Ebanx 3/ Craig Timm, Sr. Director of AML, ACAMS 4/ Brigette Korney, Global Head of Risk, Adyen 5/ Nathan Marion, Head of B2B, Nubank We dive into the modernization of dollar infrastructure, fraud in emerging markets, the reshaping of AML expectations, unified data strategies, Web3 compliance, BNPL risk and the accelerating influence of AI across global payments. A wide-ranging look at the shifts redefining trust, innovation and financial crime prevention.

Our second episode from Money20/20 USA 2025 and the first of two recorded in partnership with Sumsub and their What the Fraud? podcast. We hand over hosting duties to Anastasia Shvechkova, Sumsub's, Sales Director for the Americas who chats to leading industry voices including: 1/ Samant Nagpal, Head of Payments & Risk, Gusto 2/ Mira Srinivasan, Chief Risk Officer, Bluevine 3/ Luke Tuttle, Chief Product & Technology Officer, MoneyGram 4/ Billi Jo Wright, Chief Risk & Compliance Officer, Worldpay for Platforms Together they discuss how AI is reshaping fraud, why trust is becoming the new competitive currency, and what risk and compliance leaders must do to stay ahead. From deepfakes and synthetic documents to agentic AI, cross-border payments innovation and the evolving role of risk teams, this episode explores the technologies and strategies defining the future of financial security.

Recorded live at Money20/20 USA in partnership with Newline by Fifth Third, Russell Goldsmith and Graham Barrett explore the transformative forces driving the payments landscape. Fifth Third’s SVP, General Manager, Tom Bianco discusses the Comerica acquisition, balancing innovation with stability, and the power of strategic fintech partnerships. Brian Dammeir, Head of Payments and Financial Management at Plaid dives into the growth of open banking and the role of trust and data in pay-by-bank adoption, while Ran Goldi, SVP Payments & Network at Fireblocks explains how digital assets, stablecoins and tokenisation are redefining banking infrastructure. An inside look at how traditional institutions and fintechs are collaborating to build the next generation of financial services.

The seventh in our series of the c-suite podcast that we're producing in partnership with payabl. and their ‘Pay It Forward’ podcast, where we aim to shine the spotlight on the ever-changing world of payments with insights from merchants and leading industry experts. In this episode, Graham Barrett is joined by Charles Aji, Product Owner - Payments at TUI, Solmaz Zohdi, Product owner at IKEA, and Laura Treude, Director of Group Payment at Douglas. The conversation focuses on the checkout experience, exploring how leading brands are reimagining that final step, whether that's online or in store, to make payments faster, smarter, and more invisible.

Recorded live at Sibos in Frankfurt, in partnership with LSEG Risk Intelligence, this episode of the c-suite podcast explores how innovation, regulation, and AI are reshaping payments and compliance. Host Graham Barrett was joined by: 1/ Michael Meadon, Director, Asia Pacific, LSEG Risk Intelligence 2/ Florence Vicentini, Chief Commercial Officer, Neterium 3/ Stephen Richardson, Chief Strategy Officer & Head of Banking, Fireblocks 4/ Pablo Villegas Garcia, EMEA Payments Head, AWS 5/ Deepak Arora, SVP and Head of Banking – Continental Europe, HCLTech 5/ Marc Andrews, Global Managing Director, Pegasystems inc. From the explosion of global sanctions and the rise of stablecoins, to the use of cloud and AI in fighting financial crime, and the shift toward agentic and autonomous banking systems, the discussion reveals how institutions are accelerating innovation while maintaining resilience, trust, and regulatory rigour.

Recorded live at Sibos in Frankfurt, in partnership with Kyndryl, this episode of the c-suite podcast explores how payments modernisation, AI, and collaboration are redefining global finance Host Graham Barrett was joined by: 1/ Philip Bruno, Chief Strategy & Growth Officer, ACI Worldwide 2/ Lisa Vasic, Managing Director, ANZ Banking Group 3/ Fabian Khoshbakht, APAC Head of Treasury Services, BNY 4/ Camille Papillard, Head of Financial Intermediaries & Corporates Client Line, BNP PARIBAS From the race between stablecoins, tokenised deposits and real-time payments to the rise of data-driven treasury, automation in securities settlement, and AI as an enabler of efficiency and trust, the conversation captures how financial institutions are reimagining payments for the next decade of growth.

Recorded live at Sibos in Frankfurt, in partnership with Kyndryl, this episode of the c-suite podcast brings together global financial leaders to explore how AI and ISO 20022 are transforming the payments ecosystem. Host Graham Barrett was joined by: 1/ Allison Shonerd, Head of Global Clearing, Bank of America 2/ Sunday Domingo, Global Head CIB Digital Channel Solutions, Standard Chartered 3/ Susan Yang, General Manager, High Value & International Payments, Commonwealth Bank of Australia 4/ Elizabeth Leather, Policy Manager, Bank of England 5/ Jalil Sael Sotomayor, Chief Operations Officer, Pacifico Seguros Together they share how data, automation, and new technology standards are redefining speed, security, and customer experience across financial services.

Recorded live at Sibos in Frankfurt, in partnership with Kyndryl, this episode of the c-suite podcast explores how AI, cybersecurity, and payments innovation are reshaping the industry. Host Graham Barrett speaks with some of the most influential voices in global finance including: 1/ Khaliq Khan, Vice President and Global Lead, Kyndryl Vital, Kyndryl 2/ Paul Gillen, Group Chief Security Advisor, Barclays 3/ Imke Jacob, General Executive Manager, DZ Bank AG 4/ Roger Burkhardt, Head of AI, Chief Technology Officer, Broadridge 5/ Isabel Pitt, Deputy Payments Director, Nationwide Building Society 6/ Louisa Dall, Head of Payment & Treasury Systems, Virgin Money Together they unpack responsible AI frameworks, evolving cyber threats, AI’s role in payments transformation, the rise of agentic AI, and building safer, smarter, and more connected payment ecosystems.

Recorded live at Sibos in Frankfurt, in partnership with LSEG Risk Intelligence, this episode of the c-suite podcast explores the pace of change shaping global finance. Host Graham Barrett speaks with leading voices including: 1/ Tom Golding, Chief Operating Officer, LSEG Risk Intelligence 2/ Sulabh Agarwal, Managing Director, Global Head of Payments, Accenture 3/ Elena Philipova, Director, Sustainable Finance & Investment, LSEG Data & Analytics 4/ Toine van Beusekom, Strategy Director, Icon Solutions 5/ Andrew Blair, Head of Global Solutions, Kyriba 6/ Radha Suvarna, Chief Product Officer, Finastra Together they unpack the future of payments, regulatory complexity, and the rise of agentic AI; discuss how ESG data and sustainable finance are redefining corporate strategy; and share insights into resilience, cross-border innovation, and the evolving role of trust in a digital-first financial ecosystem.

Recorded live at Sibos in Frankfurt and produced in partnership with LSEG Risk Intelligence, this episode explores how artificial intelligence, automation, and innovation are reshaping financial services. Host Graham Barrett speaks with industry leaders including: 1/ David White, Global Head of Product & Data, LSEG Risk & Intelligence 2/ Ioana Boier, Global Head of Capital Markets Strategy, NVIDIA 3/ Geoffrey Dezoppy, Managing Director, Avaloq 4/ Aoife Doyle, VP, Product Marketing, Fenergo 5/ Joel Winteregg, CEO, Vyntra 6/ Mark Fieldhouse, Chief Revenue Officer, Form3 7/ Jim Webb, Head of Financial Institution Sales, Zodia From managing fraud and compliance in real time to harnessing Agentic AI, driving instant payments, and unlocking the potential of tokenisation and stablecoins, our guests share expert perspectives on how institutions can stay ahead in a fast-evolving risk and regulatory landscape.

The second of two episodes recorded live at Ecommerce Expo at ExCeL London where we dive into the challenges and opportunities shaping today’s e-commerce landscape. The show was produced in partnership with Exactly.com, who provide payment solutions for businesses with big plans, helping eCommerce scale without scaling costs. Host Russell Goldsmith speaks with a range of founders and industry leaders including: 1/ George Robinson, Managing Director, SoSweet 2/ Lauren Duncan, Head of eCommerce, Philip Kingsley 3/ Clifton Vaughan, Director, Natural Baby Shower 4/ Leticia Perez Munoz, EMEA eCommerce Manager, TOMS 5/ Lawrie Fraser, Ecommerce Website Manager, Marco Paul (at time of recording) From tackling high payment costs, fraud, and cart abandonment, to building trust through seamless checkout, cross-border growth, and AI-driven innovation, our guests share practical insights on creating better customer journeys and scaling online businesses.

The first of two episodes recorded live at Ecommerce Expo at ExCeL London where we dive into the challenges and opportunities shaping today’s e-commerce landscape. The show was produced in partnership with Exactly.com, who provide payment solutions for businesses with big plans, helping eCommerce scale without scaling costs. Host Russell Goldsmith speaks with a range of founders and industry leaders including: 1/ Saran Talasila, Payment Expert, Exactly.com 2/ Janis Thomas, Managing Director, Look Fabulous Forever 3/ Colin Tate, Senior Manager, Data and CRO Insights, Lebara 4/ Clem Schouteden, Founder and CEO, Kavee 5/ Caleb Slater, CEO and Founder, Cards2Cash From tackling high payment costs, fraud, and cart abandonment, to building trust through seamless checkout, cross-border growth, and AI-driven innovation, our guests share practical insights on creating better customer journeys and scaling online businesses.

The sixth in our series of the c-suite podcast that we're producing in partnership with payabl. and their ‘Pay It Forward’ podcast, where we aim to shine the spotlight on the ever-changing world of payments with insights from merchants and leading industry experts. In this episode, Russell Goldsmith is joined by Lucy Ingham, VP of Content and Editor-in-Chief at FXC Intelligence, Aleksandr Povarov, a FinTech payments product lead who has held senior positions at both Wise and most recently at Wolt, and finally, Kristaps Zips, UK CEO of payabl. Their discussion focused on cross border payments and how stablecoins are becoming a key part of the conversation. The panel look into the opportunities for merchants, the regulatory changes driving adoption, and how this technology might sit alongside existing cross border solutions.

The fifth in our series of the c-suite podcast that we're producing in partnership with payabl. and their ‘Pay It Forward’ podcast, where we aim to shine the spotlight on the ever-changing world of payments with insights from merchants and leading industry experts. In this episode, Graham Barret is joined by Julie Fergerson, Co-founder and CEO of the Merchant Risk Council, Felix Efren, Senior Fraud Analyst at Bolt, and Ismael Ghozael, Vice President of Products and Platforms at Decathlon. Their discussion focused on fraud, looking at the emerging threats and the way that businesses can lead the fight back and protect themselves and their customers.

The fourth in our series of the c-suite podcast that we're producing in partnership with payabl. and their ‘Pay It Forward’ podcast, where we aim to shine the spotlight on the ever-changing world of payments with insights from merchants and leading industry experts. In this episode, Graham Barret is joined by Pedro Bennasar, Head of Payments, Vestiaire Collective, Chris Skinner, CEO, Finanser and Kate Nightingale, Chief Behavioural Officer and Founder, Humanising Brands to ask the what is the future of retail? Is the high street finished or just reinventing itself again? As more of us shop, work and live online, what happens to the physical spaces we used to rely on?    Our panel explore how changing payment technologies from open banking and digital wallets to local systems like Wero are shaping the customer experience and how both brands and consumers are adapting.