Show 300 - Google Cloud NEXT, Part 3 of 3 - AI at Scale: Reliability, Migration Factories & the Next Wave of Agentic Systems

In the final episode of our three‑part series recorded at Google Cloud NEXT in Las Vegas, produced in partnership with Kyndryl, we bring together leaders from travel, QSR, retail, payments and cloud services to explore how AI is being deployed at scale inside some of the world’s most complex organisations. Host Russell Goldsmith spoke with: 1/ Alibek Datbayev, Engineering Manager AI Platforms, Booking.com 2/ David Faircloth, VP - Technology Architecture & Engineering, Wendy's 3/ Helder Ribeiro, Chief Digital Officer, Sonae MC 4/ Govindaraj Palanisamy, Principal Enterprise Architect, Data, AI & Innovation, Global Payments 5/ Jason McKay, Chief Solutions Officer, Rapidscale Alibek Datbayev, Engineering Manager for AI Platforms at Booking.com, shares how the company is building reliable agentic systems on top of Google’s ecosystem, why Gemini’s grounding in Maps and Search is uniquely powerful for travel, and how Booking.com is moving from prototypes to production with rigorous evaluation, governance and safety. He also highlights the next frontier: multi‑agent orchestration for end‑to‑end travel experiences. David Faircloth, VP of Technology Architecture & Engineering at Wendy’s, explains how the company achieved 99.95% availability by focusing first on people, trust and organisational design before technology. David discusses Conway’s Law, platform engineering, and why AI is “not the future, it’s the present,” with success defined by frictionless crew experiences, reliable systems and better customer journeys. Helder Ribeiro, Chief Digital Officer at Sonae MC, describes how the retailer is building an AI‑driven migration factory to modernise infrastructure, reduce costs and accelerate product delivery. Helder outlines how AI is used across training, refactoring, spend optimisation and productivity, and why becoming an AI‑first company requires strong foundations, intentional design and a clear focus on speed, efficiency and customer experience. Govindaraj Palanisamy, Principal Enterprise Architect for Data, AI & Innovation at Global Payments, discusses how the company manages a vast, multi‑organisation database fleet and how AI agents will transform DBA workflows. He breaks down the three biggest barriers between pilot and production: trustworthy data, grounding, and governance - and explains why regulated industries must “shift governance left” to scale AI safely. Finally, Jason McKay, Chief Solutions Officer at RapidScale, closes the episode with a candid view on enterprise AI adoption. He highlights the gap between AI ambition and data reality, why day‑zero conversations are always about AI but day‑one conversations are always about data, and how organisations can move from optimism to operational readiness. A wide‑ranging, insight‑rich finale that captures the real state of enterprise AI in 2026.