SMS OTP Is Failing – Here’s What Comes Next, According to Vonage and AT&T

In this UC Today interview, host Kristian McCann sits down with Kunal Shukla, GM and Head of Network APIs at Vonage, and Chung H. Lee, AVP of Product Innovation at AT&T Business, to unpack why traditional authentication methods are breaking down—and what comes next.From the hidden cost of fraud to the growing limitations of SMS-based verification, the discussion reveals why enterprises must rethink how they balance security with seamless user experiences. More importantly, it introduces a new, network-led approach that leverages telco intelligence to authenticate users silently—without adding friction.This isn’t just theory. Vonage and AT&T break down how network APIs are transforming authentication and reducing friction across the customer journey.Key points include:Why a $10 trillion cybercrime economy is forcing businesses to rethink authentication strategiesHow SMS OTP creates friction—and opens the door to phishing, interception, and poor UXWhat “silent authentication” looks like using real-time network intelligence and telco dataHow Vonage, AT&T, and partners are building an ecosystem to deliver secure, seamless digital trustNext Steps:Stay ahead of fraud trends and join the UC Today LinkedIn community at linkedin.com/groups/9551264 and subscribe to the newsletter at uctoday.com/register.