Sobre la [in]cultura de servicio en la sociedad millennial...

David Talavera, ejecutivo y empresario, chef y sobre todo anfitrión... • "Servicio Millennial" • Servicio o servilismo • ¿Exigen los boricuas? • Balances para no intimidar o El cliente quiere sentirse protegido, no tener la razón • Expectativas • Puntos importante o La persona tiene conocimiento o Los puede comunicar de forma simple o Tiempo de espera o Compensación • Luis Valera: "Mi experiencia en general con los milénicos es muy mala. El servicio se ha deteriorado mucho. Esta es un área para ejercer el discrimen afirmativo: cada vez que veas a un madurito como mesero escoge que ése te atienda y no al milénico." • "La propina" • El mesero como empresario... • Perfil del que escoge la carrera de servicio • ¿Qué está pasando en Níspero?

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This episode was published on August 31, 2019.

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