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Something that bit me then episode artwork

EPISODE · May 27, 2026 · 48 MIN

Something that bit me then

from ASA - Average Speed of Answer · host Barry

John Pearson never planned a career in contact centres.What started as a temporary role back in 1996 became something much bigger — a career built around communication, leadership, culture and helping people.In this episode of Average Speed of Answer, Barry and John explore how contact centres have changed over the years, from scripted calls and physical call guides to hybrid working, AI and people-first leadership.John shares honest reflections on building culture, managing pressure, empowering teams and why communication remains the most important skill in any contact centre.More than anything, this is a conversation about people — the friendships, the development and the unexpected careers that can begin with a headset and a temporary job.🎧 Average Speed of Answer — the podcast for the people behind the headsets.

Episode metadata supplied by the publisher feed · Published May 27, 2026

What this episode covers

John Pearson never planned a career in contact centres.What started as a temporary role back in 1996 became something much bigger — a career built around communication, leadership, culture and helping people.In this episode of Average Speed of Answer, Barry and John explore how contact centres have changed over the years, from scripted calls and physical call guides to hybrid working, AI and people-first leadership.John shares honest reflections on building culture, managing pressure, empowering teams and why communication remains the most important skill in any contact centre.More than anything, this is a conversation about people — the friendships, the development and the unexpected careers that can begin with a headset and a temporary job.🎧 Average Speed of Answer — the podcast for the people behind the headsets.

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Something that bit me then

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Frequently Asked Questions

How long is this episode of ASA - Average Speed of Answer?

This episode is 48 minutes long.

When was this ASA - Average Speed of Answer episode published?

This episode was published on May 27, 2026.

What is this episode about?

John Pearson never planned a career in contact centres.What started as a temporary role back in 1996 became something much bigger — a career built around communication, leadership, culture and helping people.In this episode of Average Speed of...

Can I download this ASA - Average Speed of Answer episode?

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