Speech Recognition can Save the Contact Centre
from UC Today Hosted by Rob Scott, Jeff Palmer, Mark Summerson
Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics. and Mark Summerson, VP of API Partners at Vonage. In this session we discuss the following: - What is Speech Technology? - What are the key issues that your customers are facing and how do you help solve them with speech? - Explore popular applications of speech technology and speech recognition - What are the key considerations when utilising speech technology? - What's the future of speech tech look like and how will it continue to impact customer experience going forward? INDUSTRY REPORT TRENDS AND PREDICTIONS FOR VOICE TECHNOLOGY IN 2020 available from Speechmatics website https://www.speechmatics.com/ Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #SpeechTechnology #SpeechRecognition #CustomerExperience Thanks for watching, if you'd like more like this don't forget to subscribe. Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages. For more Unified Communications News visit https://www.uctoday.comCollaboration & CX Tech News
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What this episode covers
Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics. and Mark Summerson, VP of API Partners at Vonage. In this session we discuss the following: - What is Speech Technology? - What are the key issues that your customers are facing and how do you help solve them with speech? - Explore popular applications of speech technology and speech recognition - What are the key considerations when utilising speech technology? - What's the future of speech tech look like and how will it contin...
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