Spinach in Your Teeth: Feedback That Protects Your Business - Ep 204

Spinach in Your Teeth: How to Give (and Receive) Helpful Feedback That Protects Your Business While at brunch with my Aunt Linda and sister Lisa, where my aunt tells me I have spinach in my teeth. I cannot make this up. This reminds me of my saying that a good friend points out “spinach in your teeth,” and how this can apply to things like broken email links, outdated web info, confusing checkout pages, voice-to-text typos, and LinkedIn post mistakes. I share why I prefer giving feedback privately and asking permission if I don’t know someone well. I also describe messaging my friend and client Wendy Schoen about a possible typo that turned out to be correct. I also recount a Kajabi coupon-code setup mistake that accidentally gave 100% off (which would have been a $2,500 error!) instead of $67 off, how someone alerted me, and how I rewarded him with an autographed book. I invite listeners to DM or email me with any errors they spot and recommend the spinach and Monterey crepes. 00:00 Brunch Spinach Moment 00:50 Good Friends Speak Up 01:27 When to Ask Permission 02:06 Digital Spinach Examples 03:10 This "Font" Was Not a Typo 04:18 Private Feedback Etiquette 05:08 Coupon Code Costly Error 09:17 Reward the Spotters 10:02 Wrap Up and Crepe Tip Support the show ************************************** My name is Brenda Meller. I'm a LinkedIn coach, consultant, speaker, and author. My company is Meller Marketing and I help business professionals get a bigger slice of the LinkedIn pie. Visit mellermarketing.com Let's connect on LinkedIn: linkedin.com/in/brendameller (click MORE to invite me to connect and mention you listened to my podcast)