Spreadsheets #719 - From Chad

What this episode covers

Companies often lose sight of customer value by becoming obsessed with optimizing internal processes. This “process trap” leads to pour outcomes and a lack of innovation, successful companies, prioritize, customer, centricity, and product quality over cost cutting and metrics.

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Frequently Asked Questions

How long is this episode of From Chad?

This episode is 2 minutes long.

When was this From Chad episode published?

This episode was published on June 3, 2025.

What is this episode about?

Companies often lose sight of customer value by becoming obsessed with optimizing internal processes. This “process trap” leads to pour outcomes and a lack of innovation, successful companies, prioritize, customer, centricity, and product quality...

Can I download this From Chad episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.