EPISODE · Feb 23, 2026 · 11 MIN

Staff Drama: Handle It or Hide From It?

from Build Your Salon with Phil Jackson · host Build Your Salon with Phil Jackson

Your team's been cooped up together all winter. Three people not talking, one being a bitch, one being passive-aggressive. You're hiding in the office. Today: How to actually handle the drama.In this episode, Phil Jackson tackles the uncomfortable truth - staff drama doesn't resolve itself, it festers. Late February cabin fever is real. Here's how to handle it instead of hiding.What You'll Learn:Why drama ages like milk (longer you leave it, worse it gets)Two types of drama (and how to tell which one)Four-step process to handle itWhy your avoidance makes it worseWhen YOU'RE the problemThe Two Types:Type 1: Legitimate Grievances Badly ExpressedReal issue: Unfair scheduling, favoritism, broken equipment, lack of trainingBad expression: Bitching, passive-aggression, attitudeFix: Address issue AND coach better communicationYounger teams especially struggle with face-to-face communicationType 2: Personality Conflicts & Drama-SeekingJust drama: Gossip, cliques, excluding people, underminingNo legitimate grievanceFix: Hard boundaries, consequences, possible exitAbout Phil Jackson:Phil Jackson is a salon business coach with 27 years of industry experience and a Creative Head Most Wanted Award. He helps salon owners build profitable businesses without the hustle BS.Work with Phil:If drama is symptom of deeper problems (unclear expectations, poor systems, lack of leadership):1:1 Ultimate Clarity Coaching: 90-day intensive delivering your 5-year lifestyle-first business plan, 12-month profit & pricing strategy, and 12-month marketing planBook a free consultation: https://tidycal.com/philjackson/1to1-enquiryEmail: [email protected]