Steve Capezza: Communication in a post-settlement world

In today's episode of Power House, we're excited to have Steve Capezza, president of Side and former SVP of Business Operations at Zillow Group, where he spent nearly a decade shaping the future of real estate. According to 2023 RealTrends Verified data, Side had 23,000 transaction sides last year, equating to 22 billion in volume, making them the ninth largest brokerage in the country by volume and the third independent. In this conversation, Steve and Clayton discuss brokerage teams and teamerage-specific models, and the impact of the proposed NAR settlement on the real estate ecosystem. Steve also shares communication and coordination strategies between agents and lenders, explaining how those strategies lead to excellent consumer relationships. Here’s a glimpse of what you’ll learn: The future of real estate is being held up by the best practitioners who provide the best service to consumers. The proposed settlement by NAR may accelerate the off-boarding of hobbyists from the industry. Buyers and sellers still need guidance and representation from professionals in the real estate industry, regardless of market conditions. Coordination between agents and lenders is crucial, especially in a tight inventory market. The focus should be on providing excellent service to consumers and staying attuned to the facts and proactive communication. Related to this episode: Connect with Steve on LinkedIn Side RealTrends Verified - Side HousingWire on YouTube Enjoy the episode! The Power House podcast is a show about leadership, markets and entrepreneurship in the housing industry. Each Thursday, Clayton Collins speaks with CEOs and founders from the mortgage and real estate sector to reveal how housing executives think about business growth, operational strategy, and leadership. The Power House podcast reveals the full picture through the stories of the industry’s most impactful leaders. Clayton Collins is the CEO of HousingWire, and the Power House podcast is produced by HousingWire’s Content Studio. Initially launched in 2019 as the Housing News podcast, the show was relaunched as Power House in 2024.