Steve Hockett, Former Great Clips CEO, on Resilience, Metrics, and Leading Through Crisis

 Our guest is Steve Hockett, one of Harry’s closest lifelong friends and now literally family. Steve also brings a powerhouse business story. He spent 30 plus years with Great Clips, starting as a franchisee and eventually becoming CEO, including leading the brand through the chaos of COVID.A few highlights you’ll hear in this episode:• From franchisee to CEO and the perseverance it took to get there • Leadership in a crisis and how Great Clips went from 4,500 salons to 17 open and fought back through communication, clarity, and action • Metrics plus brand focus and how one simple framework helped diagnose performance and drive growth • Career advice you can use right away, Steve’s “3 Ps” Patience, Performance, Presence Give it a listen and grab a few Golden Nuggets you can use right away.