Stop Automating Broken Processes

In this episode of The Relay, Gabriel Stiritz sits down with Melissa Graham, former COO of Richard Harris Law Firm and now VP of Industry at Supio, to discuss what AI means for the future of law firm operations. After spending her career inside law firms—from the copy room to case management to the COO seat—Melissa made the leap into legal AI because she believes the industry is approaching a fundamental shift in how firms operate. Together, Gabriel and Melissa explore why adding technology to an existing process isn't enough, how AI can move people toward higher-value work, and why experienced law firm operators are increasingly becoming critical to the companies building legal technology.