Stop Being a Watcher of AI and Get In the Game

OUR GUEST…John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center SpaceTO BE SURE…Being a modern CX leader means working across the organization to effect change and gain alignment on customer experience, messaging, and building business. This involves making changes across people, process, and technology. AI is at the center of great opportunity and friction within the business. The Tech Marketplace is growing to embrace this new opportunity, which is presenting confusion and difficult acquisition decisioning. Fun times, right!FIND OUT… how John and Five9 Future Proof your business. Maybe Present Proof is a better description, because the time for action is now.  They are harnessing the power of their Interactive Virtual Agent, along with large language and generative AI models to provide scalability, optionality, and functionality. Five9 Tech IP manages engagement tone and damps down unintended consequences and outcomes.WHAT IF…you are not ready to hit “go”, take advantage of the power of the ActivateCX™ Framework at Arroyo360 as a way to gain clarity, identify direction, and unify your business silo’s when it comes to CX and your business’s need to convert, amplify engagement, and gain better data insights.TAKE AWAY…Expect to learn what you would from an experienced AI Practitioner and Visionary as he tackles the real-world of getting and keeping customers with AI.  Understand how the AI is constructed for Self Service, especially with the smart use of an IVA (Interactive Virtual Assistant) User Stories for getting started, how to rally the organization, and the most important insights you need to succeed…and much more.Extra Stuff:Learn more about the Five9 Contact Center Platform and their AI →https://activateCX.arroyo360.com/Five9Learn more about the ActivateCX Framework → https://activateCX.arroyo360.com/ActivateCXtodayTo support me on Youtube (thank you):  * / activateCX@arroyo360ALSO, WE WOULD LOVE YOUR SUPPORT!!   * / activateCX@arroyo360#ai #contactcentersolutions #cxstrategy #selfservice #media #five9 #arroyo360 #customerexperience  #employeeexperience #podcast