Strategy With Jason - Episode 37 with Terry Torline

Terry Troline is so passionate about the auto industry. I had such a good time discussing how to create a consistent operation process, the snowball of change that has happened in the last 12 months, converting traffic into opportunities, and how to choose products that are customer centric. Terry's background has allowed him to develop a blend of Customer Satisfaction, Product Knowledge, and Needs Awareness. Terry is the president of EXOGloss which is the only appearance protection package to focus on the customer and not the chemical.