Success Legends with John Richards, Board Member of Starbucks and Four Seasons

John Richards' track record of success is significant. He now serves on boards at Starbucks and Four Season Hotels. Hear John's view on brand promise and the challenge with intense competition. Listen to John's advice on the pace of scaling companies. It is a science and an art. Make sure you have the right people in place before you run. Having staffing in place along with systems in place. Growing from a few hundred Starbucks to 3000, they were on pace to open a new store every 18 hours! Hear about John's mentors that include Howard Schultz, founder of Starbucks. Listen to the lessons...know what you don't know. Take input and listen to what others say. As a leader, know that the buck stops with you. Focus, focus, focus on your people that interface with your guests. Become a supporter of this podcast: https://www.spreaker.com/podcast/success-made-to-last-legends--4302039/support.