Summer Vacations and the Power of Client Service

from Reinventing Professionals · host Ari Kaplan

I spoke with Billy Scott, General Manager of the Virginia Hotel and Cottages in Cape May, New Jersey. We discussed the secret to maintaining the highest level of client service, adapting to changing customer preferences, and encouraging team members to collectively support a common mission, and how the travel experience is evolving.

Episode metadata supplied by the publisher feed · Published Sep 15, 2023

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Summer Vacations and the Power of Client Service

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