Systematic Magic, Disney-fying Customer Service

We're going to learn from Vance Morris, who honed his perspective on business and approach to customer service during his days working for Disney.  Vance started his career as part of the opening team for Disney's Yacht and Beach Club Resort in Orlando before moving through the ranks in restaurant management, customer service, and resort leadership. He channeled everything he learned during is tenure at Disney into consulting and entrepreneurial endeavors that have included everything from Legal Seafoods, NASA, The President, and the Smithsonian which spawned creation of Deliver Service Now, a coaching and consulting business aimed at helping clients build exceptional businesses through a focus on outstanding customer service.