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T2E08. El reto de dar feedback episode artwork

Nov 2, 2023 13 min

T2E08. El reto de dar feedback

from Embajadoras ISO 9001 Hosted by María Altamirano

Revisando los resultados obtenidos en una encuesta que hizo una empresa de servicios para identificar necesidades y expectativas de sus colaboradores como parte interesada, una de las respuestas que llamó mi atención fue: Desearíamos recibir retroalimentación “positiva” - ¿Cómo se da retroalimentación positiva, pero además constructiva, a los colaboradores? - ¿Hay algún requisito dentro de ISO 9001 que hable sobre “retroalimentación”? - ¿Qué deberíamos considerar en el momento de dar este feedback? Si alguna vez algún líder de proceso te ha hecho esta pregunta, quédate para tomar nota de algunos tips que podrías considerar durante tus asesorías a líderes de procesos.

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T2E08. El reto de dar feedback

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