Taking a Guest-First Approach to Front Office Operations

Guest expectations are changing fast. What does that mean for accommodation providers, and how can teams meet those expectations without putting extra pressure on front office staff or hiring more people?In this episode, Frank van den Berg sits down with Michiel de Vor to talk about how guest expectations have changed, why he founded Runnr.ai, and the importance of taking a guest-first approach to front office operations.With more than a decade of experience working with accommodation providers, including time at Booking.com and Briq Bookings, Michiel shares what he has seen at scale and the challenges teams face when trying to deliver timely, personalised guest communication.If you want to continue the conversation, connect with Frank and Michiel on LinkedIn:Frank van den BergMichiel de Vor