Tech in Hospitality: Travel's Frontier

Technology is reshaping travel and hospitality in profound ways. In this episode of Travel Market Life, I am joined by with Andrew Metcalf, CTO of Access Hospitality and a small hotel owner, about how AI is streamlining operations, the challenges of outdated systems, and the impact of industry consolidation. James Clarke from TravelZoo shares their switch to cost-effective off-the-shelf tech, while Claire Steiner discusses how technology empowers neurodiverse talent and young innovators. Will Plummer explains AI’s role in preventing fraud.Our conversation tackles big questions: Can independent hotels stay competitive? How do we preserve hospitality’s human essence amid advancing tech? It’s an honest look at an industry in transformation.Travel Market Life is produced by Urban Podcasts.

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This episode is 28 minutes long.

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This episode was published on May 4, 2025.

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