Tessa Kennelly: honesty, integrity, vulnerability: keys to a successful business | GYC Podcast E260

This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond.In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values.Tessa also shares her tips on how to overcome procrastination and dealing with the big jumps in your career.Join us for this insightful discussion!QUOTES“We acknowledge right from the start that anything anyone's doing in the clinic, regardless of what role or what title they have, we're all working together for the same goal.”SHOW NOTES00:00 - Intro00:18 - Tessa's Bio01:22 - Key leadership lesson03:15 - Tips for procrastination & time-blocking05:40 - Mentoring & leadership structures09:17 - Team pathway: Head of Operations10:56 - Creating a strong admin team12:31 - Integrating admin and therapists13:49 - Positive team culture14:59 - Intentionality and purpose17:31 - Team induction is critical in shaping clinic culture19:33 - Vulnerability & honesty at work21:15 - How Covid impacted the clinic and leadership23:38 - Principles for decision making24:30 - Beyond's team structure and growth26:32 - Hard conversations with the team (RadCan)28:37 - Developing systems & tools to implement30:59 - Sustaining impact32:32 - The key to personal growthCONNECTBen’s LinkedInTessa’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmasteryWe appreciate your support and feedback!