The ₹100 Crore Lesson: Why Too Many Features Destroy Great Products

Welcome to the CanadianSME Small Business Podcast, hosted by SK Uddin. In today’s episode, we explore how Voice AI is reshaping the future of entrepreneurship by removing complexity and making AI accessible through natural conversation.Our guest is Vikram Shekhawat, Founder and CEO of ModalX, a serial entrepreneur with two exits and a track record of scaling Pariksha to three million dollars ARR. He is now building a voice-first AI operating system designed for everyday entrepreneurs who want simplicity and real results.Key HighlightsVoice First AI & SMB Adoption: Vikram shares why conversational AI replaces complexity for SMBs and how Agent VIC adapts in seconds so entrepreneurs can simply call and let AI handle the work The ₹100 Crore Lesson: He explains how an auto-rickshaw driver quitting his app reshaped his product philosophy and sparked ModalX’s ultra simple, voice led design approach. AI Powered Growth Engine: Vikram breaks down how ModalX helps real estate agents, consultants, and service providers build websites, create content, and qualify leads through AI calling agents. Scaling, Exiting & Strategy: He reflects on lessons from being a four time founder, including raising capital, building strong teams, and knowing when to scale fast or seek a strategic exit. Global Vision & Partnerships: Vikram outlines how VC backing and telecom partnerships expand ModalX globally and his long term vision to make it the AI OS for ninety eight million SMBs.Special Thanks to Our Partners:UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWAGoogle: https://www.google.ca/A1 Global College: https://a1globalcollege.ca/ADP Canada: https://www.adp.ca/en.aspxFor more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.