The 2‑Hour Call Leak Audit: Find and Fix the 3 Places You’re Losing Jobs

Most contractors assume they need more leads when the real problem is leaky call intake. In this episode Jeff walks you through a practical, timed 2‑hour Call Leak Audit designed for plumbing, HVAC, electrical, roofing and other home service businesses. You’ll learn exactly what to listen for, the three common drop-off points (pre-answer hold/IVR confusion, voicemail-to-follow-up delay, and booking friction), and the simple metrics to track. Jeff shares a step‑by‑step checklist you can run with your phone system and a stopwatch, plus a prioritized short‑list of quick fixes that take under 60 minutes. By the end you’ll know where jobs are bleeding out, what to change first, and how to prevent the same leaks going forward — without adding office staff. Practical, actionable, and repeatable: the audit turns noisy assumptions into clear actions that recover revenue from calls you already get.