The AI Power Shift featuring Big Technology

When every organization has access to the same AI models and the same infrastructure, what separates the companies that lead from the ones that fall behind? In this episode of the Xperience Podcast, host Melissa Dixon and Peter Graf, Chief Strategy Officer at Genesys, sit down with Alex Kantrowitz, founder and editor of Big Technology and author of Always Day One, to examine why the answer has less to do with access to technology and more to do with culture, adaptability and knowing exactly where human connection still matters. Together, they explore what it takes to build an organization that reinvents itself, why trust and governance are critical to innovation, and how leaders can turn rapidly advancing intelligence into stronger relationships, better experiences and lasting competitive advantage.