The Best Advice From Stone, Tile & Glass Pros | Cutting Edge Install Ep. 24

Welcome back to the Cutting Edge Install Podcast, brought to you by Omni Cubed — where innovation meets installation and everything in between. In this special highlight episode, host Merv Campbell revisits some of the best conversations from previous episodes with pros across the stone, tile, and glass industries. From jobsite safety and slab handling to customer service, training, craftsmanship, and building better teams, this episode brings together practical insights from the people who know the trade firsthand. The discussion highlights why stone, tile, and glass installation is far more complex than many customers realize. Whether it’s moving fragile slabs, handling razor-sharp thin materials, managing tight timelines, or making sure every person on the crew is trained and safe, the pros in this episode explain why communication, preparation, and the right tools matter on every job. Merv and the guests also dive into what it takes to grow in the industry — from mentoring younger employees and creating a culture of safety to improving sales conversations, listening to customers, and using great service as one of the strongest marketing tools a company can have. In this episode, you’ll hear them discuss:• Why slab, tile, and glass installation requires skill, planning, and precision• How safety training protects both new employees and experienced crews• Why communication is critical when handling heavy or fragile materials• What customers often misunderstand about fabrication and installation timelines• How better listening can improve sales, service, and customer relationships• Why customer service is one of the best marketing tools in the trades• How online training helps glazing contractors onboard new employees• What makes glass design, fabrication, and installation such a unique trade• Why relationships matter in recruiting, business growth, and long-term success• How craftsmanship, teamwork, and culture shape the future of the industry From unforgettable trade stories to practical advice for installers, fabricators, shop owners, and industry leaders, this highlight episode brings together some of the strongest moments from the Cutting Edge Install Podcast so far. Learn more about Omni Cubed: https://omnicubed.com/ Chapters (00:00:03) - How to Install a Slat or Dial(00:01:45) - How To Mentor a 17-Year-Old Employee(00:05:00) - A Lesson on Collaboration in Sales(00:08:35) - What Keeps You Motivated in the Glass Industry?(00:12:04) - Learned Lasing Training(00:13:52) - What Makes Your Glass Fabrication Shop Different?(00:15:50) - Glass Engineer's Origin Story(00:18:03) - Exploring Your Company's Role in the Construction and Glass Industry(00:19:07) - Glass Guys: The Nerd Hat