The Best Ideas Still come from Talking to Humans

What this episode covers

In this episode, Kristina Shen (Managing Partner, Chemistry) interviews Ashwin Sreenivas (CTO & Co-founder, Decagon) about how conversational AI can enhance customer engagement and simplify support operations for businesses.Ashwin recounts the origins of Decagon and the co-founder chemistry that made it possible. The conversation explores how great teams navigate the idea maze with speed, conviction, and a sharp focus on building something customers truly need—and will pay for. And in a world increasingly shaped by AI, Ashwin makes a compelling case for the most timeless principle of all: spend real time with the real people who will use your product.Linkschemistry vcMore EventsElements: A Chemistry Speaker Series Elements is produced by Chemistry VC in partnership with Pod People.

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Frequently Asked Questions

How long is this episode of Elements by Chemistry?

This episode is 27 minutes long.

When was this Elements by Chemistry episode published?

This episode was published on November 17, 2025.

What is this episode about?

In this episode, Kristina Shen (Managing Partner, Chemistry) interviews Ashwin Sreenivas (CTO & Co-founder, Decagon) about how conversational AI can enhance customer engagement and simplify support operations for businesses.Ashwin recounts the...

Can I download this Elements by Chemistry episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.