The Built Environment Enters Its Smart Era with Richard Leurig, President of Accruent

Richard and Sid discuss the balance between advancing technology and addressing current business needs, including the importance of AI in adding to human capital. Richard describes his vision for the future: one that’s approaching faster than we think. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Richard Leurig, President of Accruent. Accruent is the world’s leading provider of intelligent solutions for the built environment. They set new expectations for how organizations can use data to transform the way they manage their facilities and assets. Guest Bio: Richard is an accomplished and innovative executive directing highly successful organizations. He has a diverse background in multiple industries holding senior leadership roles. He is involved with a wide range of industries including commercial, industrial, retail, multifamily housing, mortgage, real estate, insurance, spatial, legal, financial services, stock exchanges, retail merchants and payment services. Guest Quote: “When we look at the built environment, customers now are looking for connected and integrated products. They want to be able to actually reduce [the number of touchpoints] based on the user and the user profile type. What we're seeing is the need for a single user experience, a user experience dedicated to the type of user that's using it, a persona.” Timestamps: 01:03 - Richard’s journey 03:24 - About Accruent 05:37 - Unifying the built environment 10:31 - Keeping functions in sync 16:38 - The struggle with sustainability 24:21 - Today’s consumer expectations 30:50 - The built environment’s future 39:35 - Advice for aspiring leaders 41:09 - Where to find Richard SPONSOR: ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experience Living up to brand standards Operating with minimal downtime ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Links: Connect with Richard on LinkedIn Connect with Sid Shetty on Linkedin Check out the ServiceChannel Website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.