The Burnout, the Backlash, and the Breakthrough: The Skin Queen's Untold Story

Ever felt knocked flat by burnout, public criticism, or self doubt? In this raw and honest chat, Kelly Christie, aka The Skin Queen and also owner of The Facial Bar on the Gold Coast, joins Samara and Jen to share the unfiltered truth behind building two successful businesses. From the realities of online hate to the behind the scenes lessons of leadership, resilience, and growth. This episode is packed with wisdom for every beauty business owner.💬 Inside:The hardest lessons of leadership, staff culture, and finding her styleHow public criticism almost broke her (and what helped her rebuild)Balancing multiple businesses while protecting her mental healthThe mindset shifts that helped her step into her powerWhat she’s doing differently now to create thriving teams and successIf you’ve ever wondered how to stay strong and grow through the toughest seasons of business—this one will light you up.🎧 Hit play to feel seen, supported, and inspired to rise through it all.00:00 Episode Disclaimer02:44 Navigating Client Cancellations 04:52 Guest Introduction: Kelly, the Skin Queen 05:59 Kelly's Journey to Becoming Skin Queen 08:38 Challenges of Running a Salon 12:38 The Importance of Leadership in Business 15:29 Maintaining Team Morale and Culture 24:21 The Emotional Impact of Leadership 36:31 Rebuilding and Finding Flow 40:36 Facing Industry Backlash 41:34 Dealing with Online Criticism 43:49 Mental Health Struggles 45:19 Finding Strength and Purpose 47:22 Rebuilding and Moving Forward 54:34 Business Growth and Future Plans 1:09:18 Final Thoughts and Reflections Mentioned in this episode:💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM ImportsWe’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇MCMhttps://www.salonrising.com💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment.➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months.➡ And until August 1st, when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST.Use the code SALONRISING at checkout or click the link below to get started. Once you're set up, your Timely contact will take care of the rest. 👇TimelyTimely