The Call Center Strategy Behind a $15M Home Service Company | Blake Wiltshire

How do you grow a home services division from $3 million to $15 million, with a goal of $20M this year? In this episode of Can't Stop the Growth, Chad Peterman sits down with Blake Wiltshire, Director of Residential Services at Althoff Home Services in the Chicagoland area, to break down exactly what changed and what it took. Blake started at Althoff in 2004 sweeping floors and making warehouse deliveries. Today he runs the entire residential division. The growth didn't come from throwing money at ads. It came from the blocking and tackling: rebuilding the call center, retraining technicians, and getting relentless about the basics most contractors skip. Whether you're a $3M shop trying to find the next gear or a $15M operator pushing toward $20M, this conversation is a masterclass in growing through fundamentals instead of ad spend. Subscribe to Can't Stop the Growth for more conversations with the leaders elevating the home service industry. Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Check out Althoff Home Services: https://callalthoff.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/