The Contact Center CFO
from Contact Center Show Hosted by Amas Tenumah & Bob Furniss
Amas and Bob discuss the role of the CFO in the Contact Center: "Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere." -Amas "I gotta be ready to tell the story of the history, the real-time and the future." -Bob
Embed this episode
No transcript yet.
Frequently asked questions
How long is this episode of Contact Center Show?
This episode is 42 minutes long.
When was this Contact Center Show episode published?
This episode was published on April 24, 2023.
Can I download this Contact Center Show episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.