The Convergence of Data Analytics, AI Chatbots, and Customer Experience with Ivan Ostojic, CBO of Infobip

Today, we are welcoming Ivan Ostojic, Chief Business Officer of Infobip. Ivan is in charge of setting company strategy and direction, developing and delivering new business growth and overseeing functions in charge of exponentially scaling Infobip’s growth. We will be discussing: 1. Data and Analytics and the Intersection of AI 2. Chatbots and CX 3. How generative AI is transforming the customer journey 4. Tech stack Connect With Ivan Ostojic LinkedIn: https://www.linkedin.com/in/ivan-ostojic/ Connect With Infobip Website: https://www.infobip.com LinkedIn: https://www.linkedin.com/company/infobip/ You can find Deconstructing Data on all major podcast apps and social channels. Learn more at https://www.bdex.com. While you're there, check out BDEX's Omni IQ and click "Try for Free". With no credit card required, you can upload a CSV and see free analytics on gender, birth year, and household income. Check Out Omni IQ For Yourself: https://omni-iq.bdex.com/auth/login Timestamps: 0:00 Intro Music 0:36 Introducing Ivan Ostojic 5:52 Data and Analytics and the Intersection of AI 13:53 Chatbots and CX 20:25 How Generative AI is Transforming the Customer Journey 33:29 What's In Your Tech Stack? 36:00 What Advice Would You Give Your Younger Self? 41:12 Connect with Ivan Ostojic Connect with BDEX: Web: https://www.bdex.com LinkedIn: https://www.linkedin.com/company/bdex/ Twitter: https://twitter.com/BDEX Instagram: https://www.instagram.com/bdex_llc/ TikTok: https://www.tiktok.com/@bdex_llc Spotify: https://spoti.fi/3Yxs0x8 #Deconstructingdata #DataGovernance #Marketing #Tech