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The Correct Way To Present A Diagnostic Fee To Your Customers

An episode of the Service Drive Revolution with Chris Collins podcast, hosted by Chris Collins, titled "The Correct Way To Present A Diagnostic Fee To Your Customers" was published on November 25, 2024 and runs 12 minutes.

November 25, 2024 ·12m · Service Drive Revolution with Chris Collins

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On today's Drive By, Chris and Coach Christian answer not one, but two questions. They explain how to correctly mark up your dealer parts so that you make the most profit. It's a straightforward answer that will guarantee higher returns and higher pay checks. They also answer a question of the controversial diagnostic fee. This fee can sometimes infuriate a customer, but when you focus on making sure the customer understands what you're doing, it makes the fee so much easier to explain and will make the customer come back to you after gaining trust and ensuring control.

How do you price your parts?

Let us know in the comments! 

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