The Customer Effect - Kenya Oduor, PhD
from Market Impact Insights Hosted by Market Impact Insights
Lean Geeks CEO and Founder Kenya Oduor, PhD shares how being your best as a leader is all about context, resilience and empowering others. Stop taking feedback personally, embracing it as a gift that only strengthens your effectiveness. No doesn't always mean no, it may merely the beginning of more meaningful conversations. View AI as your teammate, not your replacement. Stop carrying the unnecessary weight of trying to always be the smartest person in the room. Create user experience breakthroughs by going beyond just focusing on the customer journey as you map the employee experience too. "When you line those two things up and you speak to ideas from that context...you can get so much more richness in terms of 'are we building the right thing and solving the right problem?'" Don't forget that "appropriate persistence" is everything, especially as an entrepreneur. "You're not the first thing on someone's mind when they wake up in most instances."
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