PMX: The great buyer's agent shake-up and why property managers stand to win

Australia's buyer's agent sector is under pressure. But while many see uncertainty, forward-thinking property managers have a rare opportunity to become the trusted advisers investors are searching for. In this episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock and Liam Garman unpack the buyer's agent sector under mounting pressure. They explore how ongoing policy shifts and industry instability are widening the property advice gap, and why property managers are uniquely positioned to step into that space. The pair discuss how the collapse of Dashdot exposed deeper issues within the largely unregulated buyer's agent industry, raising questions around business models and the long-term sustainability of the sector. Whitlock argues that investors are now looking for trusted professionals who understand the full investment journey, creating an opportunity for property managers to evolve from rent collectors into strategic advisers who help clients navigate an increasingly complex market. They also examine how changes to negative gearing, capital gains tax, and SMSF property investment are reshaping investor behaviour, and why agencies that align their sales and property management teams will be best placed to build stronger client relationships and capture the next wave of investment business.