The Great Commoditization. Or: Why Humans Just Got More Valuable.

👉 NEW EPISODES COMING UP IN SEPTEMBER.30% of guest messages never get a response.Not because of bad tech. Because nobody is listening.Three days at Mews Unfold. Everyone talking AI, automation, agentic systems.And underneath all of it — the opposite story."Change happens with people. Not to people."— Julie Linn Teigland, Global Vice Chair Alliance & Ecosystems, EY.If you are not in hospitality — stay with me.What 2,500 hotel leaders just learned about their industryis exactly what is about to happen in yours.What We Cover in This Episode- my three takeawaysWhy 30% of guest messages go unanswered — and what that revealsGilad Berenstein (Virtuoso Board): "The Golden Era of Small and Medium Business" — why the old moats are breakingBashar Wali: "What the fuck is a lifestyle hotel?" — and why the future is small, simple, and shazamableMatt Welle (CEO Mews): From administrators to memory-makers. Magical Hospitality = exceptional teams + tech that amplifies talentAmber Asher — former CEO Standard International, 400% growth, $355M sale to Hyatt, now on the Mews board. Her take: be closer to people againThe bar scene with Amber, Anna Di Giuseppe (CEO Cuorifoglio), and Peggy — the moment that was worth the flight"What machines can do no longer defines your value. What humans feel does."Human or Hype? — This WeekRobot concierges and AI showrooms at hospitality conferences.✅ Exceptional hotel teams + tech that amplifies talent. New technology and new human development — simultaneously. That is the formula.The Question I Can't Stop Thinking About→ This podcast has no advertising budget.It grows because people like you forward it to people like you.If something landed today — share it with one person navigating the same questions.That forward is worth more to me than any campaign.→ Subscribe on Spotify, Apple Podcasts, or wherever you listen.→ Leave a review if you can. It makes a real difference.→ Connect with Peggy on LinkedIn: @amelungandpartners→ Free GHX Pressure Test — 12 questions, 5 minutes:amelung-partners.com → Free ToolsAI is great. But humanity is the driving force.See you next Tuesday.Peggy, your genuine human experience nerd 🎙️