The Healthcare Experience (HX) Academy for Excellent Patient Encounters

This week’s episode of the Healthcare Experience Matters Podcast takes a deep dive into the Healthcare Experience (HX) Academy, and how it can drive better patient encounters.  Today's discussion is moderated by HXF President Katie Owens. Healthcare experiences consist of a million small encounters, each contributing to the overall impression of your organization. The HX Academy empowers you to ensure that the impression you and your team leave is a positive one. You can explore the academy here: https://hxacademy.org/ If you have any questions, please contact us at [email protected] The HX Academy, designed by physicians, clinicians, patient experience experts, healthcare leaders, and award-winning video producers, offers pragmatic advice to help you improve immediately.