The Heart of CX: Human-Centric Strategies for Transformative Customer Experiences with Fabiola Corvera-Stimeling

Meet Fabiola Corvera-Stimeling, a trailblazer in digital transformation and customer experience leader with over two decades of success spanning roles in financial services and healthcare alongside manufacturing, professional sports teams, and not-for-profit organisations.As a master of human-centric, emotion and trust-based strategies, Fabiola orchestrates customer and employee-focused digital transformations that propel growth and satisfaction for all involved. Her secret? Weaving together people, processes, and platforms into sustainable success.Fabiola’s extensive experience includes roles at Allstate, MetLife, and, most recently, three years as Vice President of Client Experience at Northwestern Mutual. Her broad professional expertise, combined with her doctoral research in service innovation and her bestselling book, “Voiceless Customer: Why Customers Leave,” cements Fabiola’s status as a thought leader in CX.Named among the top 100 Hispanic tech professionals in 2024, this sought-after leader isn’t just transforming businesses—she’s also investing her time in shaping the future by mentoring tomorrow’s leaders.---Trust Builders Podcast 🚀 For CX, EX and Marketing ProfessionalsWith your hosts, Chris Johnston (Founder and CEO of Emotion-AI and predictive insights plaftorm, Adoreboard) and Alex Genov (former Zappos, Customer Research Leader, Author & Keynote Speaker)