The human in hospitality: empathy & authenticity

Saar Sharon, Head of Hotel Capital Markets for Colliers International shares his insight and experience working internationally across real estate and hospitality to address the challenges the industry is experiencing. We explore why hotels need real empathy today especially for recruitment, retention and delivering authentic experiences, what those experiences are and how to be considerate of inclusion and what constitutes equality. We cover:Market trends and why this is a unique timeFactors that may make or break hotelsWhy the hotel's identity is so importantHow hotels can take the right approach to authenticityColliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 63 countries, our 17,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. http://colliers.com/For the rest of the episodes and additional content http://travelmarket.life/Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/