The human side of organisational change with Rachel Tolhurst

In this episode of LEAP Listens, Sara and Roger are joined by internal communications and change specialist Rachel Tolhurst to explore why empathy should sit at the heart of organisational change. Drawing on more than 30 years of experience, Rachel shares practical lessons from leading change programmes across a range of organisations, explaining why understanding employees' emotions is just as important as delivering the message. From mergers and redundancies to AI adoption, Rachel shares real examples of how organisations can handle difficult conversations with honesty, dignity and trust, helping employees feel informed, respected and supported through change LEAP Listens is brought to you by LEAP Create, an award-winning people communications agency.  Find out more at leapcreate.co.uk