The Incompetent Bank Robber: Why We Don’t Know What We Don’t Know

In 1995, a man robbed two Pittsburgh banks in broad daylight with lemon juice on his face, utterly convinced it would make him invisible to cameras. It didn’t. But the story caught the eye of a Cornell psychologist, and inspired one of the most important pieces of research into human self-awareness ever published. In this episode, Toby Martin tells the full story of McArthur Wheeler’s spectacular heist, explains the Dunning-Kruger effect and why it matters far beyond the lab, and explores how this invisible blind spot quietly shapes estate agency every single day - from valuation pitches to social media, hiring to customer service. Plus: a practical AI exercise to help you spot your own blind spots. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards!Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK.Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/ 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book?✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over.📥 Want FREE materials to help get you your next instruction? Head to: https://www.estateagentconsultancy.com/freeintro💻 Want to launch or scale your own estate agency business?Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation🎓 To access to our ‘Your First £100,000 Estate Agency’ video course. Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course📅 Want to join our next free webinar?Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinarAny questions? Just email: [email protected] or visit us at https://www.estateagentconsultancy.com