The Insurance Couch Podcast - Insurance sales: Why delegation beats self-service (3/4)

Get Your Insurance Fix on “The Insurance Couch” Podcast! ⁠⁠Join ⁠⁠⁠⁠⁠⁠Oliver Lang⁠⁠⁠⁠⁠⁠⁠⁠, former CEO of InsurTech Unicorn Wefox/One Insurance, supervisory board member and advisor and ⁠⁠⁠⁠⁠⁠⁠⁠Nikolaus Sühr,⁠⁠⁠⁠⁠⁠⁠⁠ Co-Founder and CEO of InsurTech enabler ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠KASKO⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ as they bring you unique insights from their experiences in the insurance world.In this episode they explore whether a fully self-directed insurance market is realistic, outlining the extensive knowledge, data, and behavioural changes consumers would need to make informed decisions on their own. The discussion ultimately considers alternative system designs that could shift who decisions are delegated to without removing delegation itself.Here are the key takeaways:Insurance doesn’t work without delegated decision-making.Regulators and direct insurers want well-informed customers who make autonomous decisions about purchasing insurance.But is it even desirable to live in a world where every consumer makes their own insurance decisions?We would need to place much more (unwanted) knowledge on consumers.Nikolaus and Oliver prefer a world where most consumers delegate insurance decisions to their advisers.One way to replace human insurance advisers would be to make insurance mandatory or introduce an opt-out system.In such systems, consumers would still delegate their insurance decisions to others.Listen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!#Insurance #InsuranceSales #Insurtech #DecisionMaking #FutureOfInsurance