The Insurance Couch Podcast - Insurance sales: Will AI, influencers & brands replace agents? (2/4)

Get Your Insurance Fix on “The Insurance Couch” Podcast! ⁠⁠Join ⁠⁠⁠⁠⁠⁠Oliver Lang⁠⁠⁠⁠⁠⁠⁠⁠, former CEO of InsurTech Unicorn Wefox/One Insurance, supervisory board member and advisor and ⁠⁠⁠⁠⁠⁠⁠⁠Nikolaus Sühr,⁠⁠⁠⁠⁠⁠⁠⁠ Co-Founder and CEO of InsurTech enabler ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠KASKO⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ as they bring you unique insights from their experiences in the insurance world.In this episode they explore why personal insurance sales have historically worked, focusing on trust, accountability and reducing customer effort, and assess whether new channels can realistically replicate these dynamics.Here are the key takeaways:As the number of personal agents is shrinking, we need alternative solutions that allow consumers to delegate their insurance decisions.Consumers delegate their insurance decisions to people they perceive to be continuously accountable.Celebrities, insurance influencers, or trusted brands from outside the insurance industry (e.g. Apple) could potentially replace parts of today’s personal insurance sales networks.Trusted digital personal agents for everyone will eventually replace personal insurance sales.Insurers must act across three horizons:o  Increase the productivity of personal saleso  Invest in structures that can partially replacepersonal saleso  Prepare for the replacement of personal salesListen to “The Insurance Couch” to stay tuned for the newest chatter about the industry!#Insurance #Insurtech #AIinInsurance #InsuranceSales #FutureOfInsurance #CustomerBehavior #EmbeddedInsurance