The Invisible Workplace: What Meeting Room Behaviour Reveals About Hybrid Work - VOSS

In this UC Today interview, Marcus Law speaks with Bill Dellara, Chief Product Officer at VOSS, about why meeting room analytics has become a critical issue for IT, workplace, and real estate leaders navigating hybrid work.Bill explains why booking data often shows intent rather than reality, and how unused or poorly utilized rooms can quietly undermine return on investment, employee experience, and workplace planning. The discussion explores the problem of “phantom space,” the rise of heavily favored “hero rooms,” and the importance of combining booking data with telemetry, occupancy signals, environmental data, and equipment usage insights.The conversation also looks at how smarter analytics can improve room recommendations, support better hybrid working decisions, and help organizations understand whether their meeting spaces are genuinely fit for purpose.