The Journey of a TWC Customer // Episode 12

In this episode of the TWC Home Improvement podcast, Andy and Joe pull back the curtain on what really happens from the moment a customer places an order to the moment their project is complete. The boys go behind the scenes to explore the processes, people and details that make the whole experience as smooth as possible. We cover things like:⚪️ Why understanding the customer journey is more important for us than chasing sales🔴 How back office processes impact the entire experience for the homeowner⚪️ What our workflow looks like behind the scenes🔴 Common pitfalls that surprise customers (and staff!)⚪️ Why being transparent with customers builds trust🔴 How small touches make a big difference in customer satisfaction⚪️ And a peek at some of the unique quirks that make TWC tickIt’s a fascinating look at the stuff most homeowners never see and why it all matters. It's exactly the thing we wanted to show when we first set up the podcast!