The latest AI developments that matter for the voluntary sector

Lucinda Rouse and Emily Harle are joined by Stuart Pearson, head of innovation at Citizens Advice Stockport, Oldham, Rochdale and Trafford, and Zoe Amar, founder of the digital consultancy Zoe Amar Digital.Stuart explains how Citizens Advice developed Caddy, an internal-facing AI-powered chatbot that provides information to the charity’s advisers and eases demand on supervisors fielding high volumes of requests.Zoe sheds light on the skills gap preventing some charities from progressing with AI adoption. She outlines the principles of using AI responsibly and ensuring its roll-out is consistent with organisational values.They both stress the importance of continuing human involvement, from the development to the implementation of AI tools to support the delivery of charitable services.Further readingZoe’s article on disintermediationThe Citizens Advice Caddy toolZoe Amar Digital’s AI Leadership Essentials videos Research on the success rates of AI pilots by the Massachusetts Institute of TechnologyEmily’s feature: How can charities combat misinformation? Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.