"The Five Star Employee Experience One" | with Jonathan Napier, Associate HR Director, Jumeirah Carlton Tower

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."If you create a five star experience for your guests, why not for your people too? In this episode, Dawn chats with Jonathan Napier, Associate HR Director at the five star Jumeirah Carlton Tower Hotel in London — for a conversation full of curiosity, challenge and laughter.Jonathan shares his passion for the leisure and hospitality sector, what it really means to build a culture where people feel special and valued, and why employee listening is the foundation of getting things right. He also unpacks what culture actually is (and isn't) in a way that's refreshingly honest and real.Big energy, big ideas and big heart. 🎙️Culture Whispers in this episode:If you expect excellence from your team, create an excellent experience for your teamCulture isn't owned by the company or the leaders — it belongs to everyoneCatch people doing something right — and say so