"The Lousy Employee" — Where Being Unfit for Average Jobs Leads to an Extraordinary Career ft. Vance Morris

Every Disney leader, regardless of rank, is trained to pick up trash. That's right—even executives in suits are expected to keep the park clean. It's called "Disney Show," and it's part of the culture that says no one is above creating an excellent guest experience. This commitment to service at every level is one reason Disney is world-renowned for its customer experience—and it's a big part of what Vance Morris brings to the table. Welcome back to the show! I am beyond excited for today's episode—because we're about to pull back the curtain on what it really takes to create world-class customer experiences that drive serious profits. Today's guest is Vance Morris—a man who spent over a decade with Disney, mastering their legendary service strategies. But here's where it gets interesting: Vance didn't just keep that magic in the Magic Kingdom. He brought it into the real world of small business—transforming how companies think about service, retention, and revenue. He's the founder of Deliver Service Now Institute, the only Disney alum who's also been in the trenches as a business owner, and he helps entrepreneurs turn their customer experience into a competitive weapon. If you've ever wondered how to create loyal, raving clients—and get them to spend more, stay longer, and refer like crazy—you're in for a masterclass.     KEY TAKEAWAYS: Disney-Inspired Service: Former Disney employee applied their service strategies to create a premium carpet cleaning business with detailed protocols that increased mid-tier sales by 30% Overcame Major Hardships: Built success after losing his house and relying on food stamps following wife's health crisis and job loss Systems-Driven Growth: Now owns multiple home service businesses that run with only 30 minutes/week of his time through established systems Customer Retention Focus: Emphasizes keeping existing clients over chasing new leads, using authentic personality as the key differentiator Coaching & Consulting: Expanded to teach other business owners how to "Disneyfy" their operations, working with Daymond John's group and offering retention systems   ⭐️CONNECT WITH VANCE ON SOCIAL MEDIA ⭐️ ▶︎ LINKEDIN: VANCE MORRIS ▶︎ EMAIL: [email protected] ▶︎ WEBSITE: https://vancemorris.com         CONNECT WITH CELINA ON SOCIAL MEDIA  ▶︎ INSTAGRAM: Celina.Eklund ▶︎ FACEBOOK: Celina Eklund ▶︎ YOUTUBE: CelinaEklund   NEW: Join us at https://www.celinaeklund.com/ for premium content - Enjoy! For sponsorships or business inquiries reach out to: [email protected] For Podcast Inquiries, please DM @Celina.Eklund on Instagram!