The Loyalty Industry Has Been Selling the Wrong Idea with Suzanne from VoucherCodes

Utter Loyalty invites you to meet Suzanne, Director, Customer Loyalty from VoucherCodes. She joins Emma to challenge the tired loyalty playbook. This isn’t another conversation about points, tiers and discounts. It’s about psychology, trust, behaviour and why most brands are still treating loyalty like a short-term sales gimmick instead of a real relationship. Suzanne shares how VoucherCodes is using zero-party data, gamification, loyalty scoring and community thinking to build something far more human — and why brands obsessed with transactions are missing the point entirely.